Experience

Centric Health Corp.

• Canada
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• IT Manager

  • Dec 2015 - Present

  • Managing Corporate IT infrastructure (Firewalls, switches, routers,VPNs,VOIP,WiFi,etc) • Managing, maintaining and documenting daily backups and disaster recovery systems • Budgeting and staff planning • Deploy, manage and maintain the support system across the organization • Implementation of live server monitoring project • ISP standardization across all locations • Manage vendors and third party service providers • Designing and defining network architecture across… Show more • Managing Corporate IT infrastructure (Firewalls, switches, routers,VPNs,VOIP,WiFi,etc) • Managing, maintaining and documenting daily backups and disaster recovery systems • Budgeting and staff planning • Deploy, manage and maintain the support system across the organization • Implementation of live server monitoring project • ISP standardization across all locations • Manage vendors and third party service providers • Designing and defining network architecture across 200 locations • Hands on support of networks including planning, configuration and troubleshooting of • Deployment and administration of Endpoint protection (Symantec,Trendmicro,Crowdstrike) • Management of ISP vendors and connectivity at all Centric Health sites (moves, adds, changes, • installations) • Oversee operation of Centric Health Corporate data centres including environment and server • monitoring/maintenance • Support and maintenance of Centric Health’s Microsoft Exchange 2010 – O365 environment • Maintain network and site documentation • Windows Server set up and administration • Domain and SSL certificate registration and management • Setting up Cloud servers on Azure and their Backup • DNS Management • Cisco Ironport management and administration

• Lead Network & Infrastructure Administrator

  • Nov 2013 - Dec 2015

  • Designing and defining network architecture across 200 locations • Hands on support of networks including planning, configuration and troubleshooting of firewalls, VPNs and WAN configurations and upgrades (including switches, firewalls, etc) • Management of ISP vendors and connectivity at all Centric Health sites (moves, adds, changes, installations) • Oversee operation of Centric Health Corporate data centres including environment and server monitoring/maintenance •… Show more • Designing and defining network architecture across 200 locations • Hands on support of networks including planning, configuration and troubleshooting of firewalls, VPNs and WAN configurations and upgrades (including switches, firewalls, etc) • Management of ISP vendors and connectivity at all Centric Health sites (moves, adds, changes, installations) • Oversee operation of Centric Health Corporate data centres including environment and server monitoring/maintenance • Support and maintenance of Centric Health’s Microsoft Exchange 2010 environment • Maintain network and site documentation • Windows Server set up and administration • Oversee data centre operations including infrastructure and server maintenance, backups and disaster recovery • Domain and SSL certificate registration and management

• IT Support Analyst

  • Mar 2012 - Oct 2013

  •Provide deskside IT support for our Ottawa office •Troubleshoot PC, network, internet and printer related issues •Document and escalate tickets as necessary •Document support calls in company ticketing system •Manage user accounts across various company systems including Active Directory, Exchange 2010, and custom in-house systems •Assist with the setup of new computers with company standard configuration •Implement and support eMar tablets in retirement and nursing homes in… Show more •Provide deskside IT support for our Ottawa office •Troubleshoot PC, network, internet and printer related issues •Document and escalate tickets as necessary •Document support calls in company ticketing system •Manage user accounts across various company systems including Active Directory, Exchange 2010, and custom in-house systems •Assist with the setup of new computers with company standard configuration •Implement and support eMar tablets in retirement and nursing homes in the Ottawa region •Part of on-call rotation schedule for after-hours support •Maintain technical documentation and update hardware inventory tracking •Monitor and troubleshoot regular data backups



The Utility company

• Ottawa, Canada Area

• L2 Network Support

  • Oct 2011 - Feb 2012



DAMAC Properties

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• IT Manager

  • Jul 2007 - Apr 2010

  -A member of the launching team of DAMAC in Egypt (9 offices). -Building the networks and connecting (LAN/WAN) to the head office in Dubai. -Implementing VOIP (IPT and IPCC) with Cisco Systems. -Building a helpdesk support team and a networks team to support 550 users in 9 locations. -Hire, Manage, and train teams of IT personnel to design, develop, implement, operate and administer computer and telecommunications networks. -setting the KPI’s for the IT personnel and the annual… Show more -A member of the launching team of DAMAC in Egypt (9 offices). -Building the networks and connecting (LAN/WAN) to the head office in Dubai. -Implementing VOIP (IPT and IPCC) with Cisco Systems. -Building a helpdesk support team and a networks team to support 550 users in 9 locations. -Hire, Manage, and train teams of IT personnel to design, develop, implement, operate and administer computer and telecommunications networks. -setting the KPI’s for the IT personnel and the annual appraisals. -setup and install MRTG, PRTG, and whatsup Gold (Network monitoring and management systems). -Control the budget and expenditure of the IT department. -Implementing IT inventory system -Setup Polycom video conference system between offices in Egypt, Dubai and UK. -A member of the International 2007 enterprise Ms Exchange implementation team for DAMAC worldwide. -Acting as the official representative in dealing with cell phone service provider and telephone operator. -Handling support contracts and service-level agreements with major vendors (HP, Xerox, Cisco, and Panasonic). -Preparation of RFPs for hardware procurement and price negotiations. Show less -A member of the launching team of DAMAC in Egypt (9 offices). -Building the networks and connecting (LAN/WAN) to the head office in Dubai. -Implementing VOIP (IPT and IPCC) with Cisco Systems. -Building a helpdesk support team and a networks team to support 550 users in 9 locations. -Hire, Manage, and train teams of IT personnel to design, develop, implement, operate and administer computer and telecommunications networks. -setting the KPI’s for the IT personnel and the annual… Show more -A member of the launching team of DAMAC in Egypt (9 offices). -Building the networks and connecting (LAN/WAN) to the head office in Dubai. -Implementing VOIP (IPT and IPCC) with Cisco Systems. -Building a helpdesk support team and a networks team to support 550 users in 9 locations. -Hire, Manage, and train teams of IT personnel to design, develop, implement, operate and administer computer and telecommunications networks. -setting the KPI’s for the IT personnel and the annual appraisals. -setup and install MRTG, PRTG, and whatsup Gold (Network monitoring and management systems). -Control the budget and expenditure of the IT department. -Implementing IT inventory system -Setup Polycom video conference system between offices in Egypt, Dubai and UK. -A member of the International 2007 enterprise Ms Exchange implementation team for DAMAC worldwide. -Acting as the official representative in dealing with cell phone service provider and telephone operator. -Handling support contracts and service-level agreements with major vendors (HP, Xerox, Cisco, and Panasonic). -Preparation of RFPs for hardware procurement and price negotiations. Show less



Axiom Telecom

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• IT Manager

  • Jan 2006 - Jun 2007

  create an IT launching team, Extract all the IT needs and requirements from all departments across the organization, get quotations, establish a preferred vendor list, connect the head office, 2 warehouses,2 service centers, 25 retail outlets over VPN to the regional head office in Dubai. create an IT launching team, Extract all the IT needs and requirements from all departments across the organization, get quotations, establish a preferred vendor list, connect the head office, 2 warehouses,2 service centers, 25 retail outlets over VPN to the regional head office in Dubai.



eHM

• Infrastructure Manager

  • Jan 2002 - Dec 2005

  Setup, administer, maintain and fine-tune local area networks. Installing access servers, email server (exchange2000), web server (IIS), DNS, Interactive Intelligence call center (VOIP) with IVR for technical support and B2C orders. I was seconded to a sister company (CompuNet) as a Technical consultant to design, manage, plan and implement the core network and a 24/7 technical support team with full documentation (job descriptions, support procedures, and quality assurance. Setup, administer, maintain and fine-tune local area networks. Installing access servers, email server (exchange2000), web server (IIS), DNS, Interactive Intelligence call center (VOIP) with IVR for technical support and B2C orders. I was seconded to a sister company (CompuNet) as a Technical consultant to design, manage, plan and implement the core network and a 24/7 technical support team with full documentation (job descriptions, support procedures, and quality assurance.