Experience

Global Trade Matters
• Egypt
• Think Tanks
• 1 - 100 Employee
• Senior Partner

  • Mar 2013 - Present


IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Business development & Account Manager

  • Jul 2009 - Jan 2012

  Key Responsibilities: Recieving new accounts from transition, reviewing final contracts and commiting to objectives with clients. Communicating with clients to maintain existing business, also identifying opportunies to expand business support provided. Identifying training and development requirements as well as designing and developing training and development programs based on the organizational needs in consultation with the management. Chalking out comprehensive training programs after careful need/ gap analysis, coordinating/implementing all logistics of the training programs and developing training resources/agenda, aiming to improve productivity and building capability. Chalking out comprehensive training programs after careful need/ gap analysis, coordinating/implementing all logistics of the training programs and developing training resources/agenda, aiming to improve productivity and building capability. Organizing orientation programs and providing information pertaining to the organization's environment for the newly recruited persons. Organizing orientation programs and providing information pertaining to the organization's environment for the newly recruited persons. Coordinating with various departments including GPS department for providing trainings sessions/induction program to support the training activities. Conducting trainings for the agents imparting knowledge on company products as well as on customer care and soft skills to foster positive attitude towards the attainment of goals. Performing verbatim analysis, team huddles and other refreshers for the team members for motivation and maintaining the service levels. Show less



Emirates Neon Group

• United Arab Emirates
• Advertising Services
• 100 - 200 Employee

• Country Sales Manager

  • May 2007 - Jul 2009

  Key Responsibilities: Preparing, Negotiating and Closing contracts with clients from all different sectors in the market. Explored potential business opportunities in the entire region, formulated effective sales & marketing strategies and generated new business deals to achieve/surpass allocated targets. Handled sales, profitability and customer satisfaction scores by providing outstanding customer service, as well as communicated features and benefits to clients resulting in long term loyalty. Oversaw the sales of the products in the specific region assigned, analyzed sales results and recommended corrective actions to the management. Performed market research and competitor analysis to identify potential business threats, prepared research-based reports/sales forecasts and submitted the same to the upper management. Led sales team to execute selling activities, expanded market to achieve profit targets across Egypt with outdoor advertising and signage services. Conducted training sessions/induction program for new recruits on basic sales skills through product knowledge tests, lectures, role plays etc. for achieving/surpassing sales targets as well as to induce highly motivated workforce in the organization. Show less



Laidlaw & Company

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Stock Sales Broker

  • Nov 2005 - Sep 2007

  Analyzing and researching the U.S. market for investment opportunities. After identifying opportunities that is timely and profitable, I sold the companies financial instruments throughout the U.S., Europe, and the Gulf area by cold calling prospective clients. Growing customer's accounts, and maintaining quality service to insure client's satisfaction. Generated eight leads daily of high net worth prospective clients. Opened five $10,000 accounts, which led to over 250k in dealing, quarterly for four consecutive quarters. Show less



The Bank

• United Kingdom
• Marketing Services

• Sales Specialist

  • May 2004 - Dec 2004

  Sales and Customer service Accounts. Dealing with clients on a daily basis, and cross selling the banks financial products and services. Achieved and exceeded sales goals constantly by selling personal and business accounts. Cross-selling Bank of New York packages (Online Banking, Priority Value Banking, & Insurance). Identified and referred 10 prospects each quarter to branch investment consultant Sales and Customer service Accounts. Dealing with clients on a daily basis, and cross selling the banks financial products and services. Achieved and exceeded sales goals constantly by selling personal and business accounts. Cross-selling Bank of New York packages (Online Banking, Priority Value Banking, & Insurance). Identified and referred 10 prospects each quarter to branch investment consultant



J-Crew

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Manager

  • May 2003 - Feb 2004

  Managed Sales floor and led the sales team to achieve our sales goals daily. Trained new employees on maintaining store standards from greeting customers, to folding and sizing the merchandise and keeping the store sharp, to insure the store's pleasant look that ease the selling process. Hiring sales staff and running the break schedules to the employees on duty. Contributed to the selling skills model of the training program Received several letters from new customers for excellent customer service Obtained "Star Employee" every month for selling J-Crew credit card accounts. Show less



Banana Republic

• United States
• Retail
• 700 & Above Employee

• Sales Supervisor

  • Aug 2002 - Jan 2003

  Trained and supervised sales reps. Over looked daily sales transactions and solved daily sales and customers issues. Achieved and exceeded sales goals constantly. Obtained "Star Employee" every month for selling banana republic credit card accounts. Trained and supervised sales reps. Over looked daily sales transactions and solved daily sales and customers issues. Achieved and exceeded sales goals constantly. Obtained "Star Employee" every month for selling banana republic credit card accounts.



HSBC Bank

• Spain
• Banking
• 1 - 100 Employee

• Bank Teller

  • May 2001 - Jan 2002

  Assisted customers with banking transactions and closed registers daily. Handled the receiving of money shipments, and examined the bank-notes for any counterfeit bills. Assisted customers with banking transactions and closed registers daily. Handled the receiving of money shipments, and examined the bank-notes for any counterfeit bills.


Salomon Smith Barney
• United States
• 1 - 100 Employee
• Intern

  • May 2001 - Dec 2001