Experience

Zubair Automotive Group llc

• Automotive
• 100 - 200 Employee

• • Jul 2017 - Present

  Looking after service nationwide

• • Jul 2016 - Jun 2017

  Development of service department , improvement of customers satisfaction Monitor workshop service technicians along with Shop Supervisor and Lead Hand.Support internal staff, service technicians, customers and sales staff with technical questions.Execute surprise inspections on Turns, Pool, PM, IM Process, Shop, Landscaping and amenities etc.Conduct safety inspection and conformance to ensure it represent and reflect top quality of community.Manage service and maintenance of installed systems at customer sites.Provide services with aim to exceed regional and customer expectations along with attaining company targets.Perform management responsibilities like hiring, interviewing, mentoring, training and developing Regional Field Representatives for Delivery.Plan, assign and direct work of sales executives.Appraise performance, reward and discipline sales employees.Ensure to address complaints and resolve problems.Involve actively in team effort through routine communication with departmental management. Show less



Kia motors Kuwait

• kuwait

• General Service Manager

  • Feb 2014 - Jun 2016

  To co-ordinate all activities; to ensure the required standard of service is achieved and maintained To grow services in order to meet client’s and expectations, whilst maintaining strict budgetary control in line with Client requirements To ensure that all statutory and Company regulations and policies relating to hygiene, health, safety and fire are enforced and maintained To ensure that the on-site security systems in respect of all functions managed are effective and maintained To ensure regular, ongoing and effective statutory and company training for all staff to maximise their full potential To liaise with all staff to ensure effective and meaningful communication To take responsibility for the delegation of recruiting, supporting, and managing staff, formally and informally, with appropriate record keeping, according to the needs of the unit and within the procedure laid down by the Company To keep records of any disciplinary issues, ensuring the Operations Manager / Partner and Human Resources Manager are informed of these To hold monthly and effective staff meetings To undertake regular meetings with the on-site Client as set out in the Service Level Agreement to ensure effective and meaningful lines of communication are maintained To liaise with Establishment Staff (both academic and non-academic) to ensure efficient and effective lines of communication are maintained The recruitment and management of client staff associated with the running of the cleaning and catering department Show less



AL MULLA GROUP MITSUBISHI

• kuwait

• SERVICE MANAGER

  • Mar 2011 - Feb 2014

  Daily customers activity at main-shop and QS , continuously improvement, follow ups , revenues , CSI , NPS , staff motivation , training Majors Achievement Increase customers CSI Increase total revenue and net profet Increase staff retention through motivation and attractive incentive skim Daily customers activity at main-shop and QS , continuously improvement, follow ups , revenues , CSI , NPS , staff motivation , training Majors Achievement Increase customers CSI Increase total revenue and net profet Increase staff retention through motivation and attractive incentive skim



Alghanim Industries

• Kuwait
• Retail
• 700 & Above Employee

• Service Manager

  • Feb 2010 - Nov 2010

  Customers deaily activity , complains follow ups , CSI , top box , revenues Major achievement Make highest revenues record month Change service PM and make it very attractive for customers Customers deaily activity , complains follow ups , CSI , top box , revenues Major achievement Make highest revenues record month Change service PM and make it very attractive for customers



Behbehani Motors Company

• Kuwait
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• WORKSHOP MANAGER

  • Mar 2006 - Feb 2010

  All workshop activity Increase workshop KPIs All workshop activity Increase workshop KPIs



Elsayer group Toyota

• Kuwait

• Floor Manager

  • Mar 2002 - Feb 2006

  Follow up vehicles inside workshop coordinate with reception to increase hours sold , all TSM related of workshop Follow up vehicles inside workshop coordinate with reception to increase hours sold , all TSM related of workshop



ALHAJ HUSSAIN ALI REZA AND BROTHERS COMPANY

• KSA

• Technical & Workshop Manager

  • Nov 2001 - Feb 2002

  All Workshops related Diagnose and repair all Technical problems Reports all technical problems to manufactory Train all new staff technical and non technical All Workshops related Diagnose and repair all Technical problems Reports all technical problems to manufactory Train all new staff technical and non technical



ALNAEEL COMPANY

• Qatar

• Workshop Supervisor

  • May 1997 - Nov 2001

  Receive all job cards from SAs and dispatch to technicians Follow up ROs and up sales Check all estimates with technicians before show to SAs for approval Receive all job cards from SAs and dispatch to technicians Follow up ROs and up sales Check all estimates with technicians before show to SAs for approval



PEPSI

• Sudan

• Maintenance Engineer

  • Dec 1995 - Mar 1997

  All maintenance responsibility machines over hall parts order suggestion All maintenance responsibility machines over hall parts order suggestion