Ashraf Khedr
Service Delivery Manager at Injazat Data Systems- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
ITIL Expert
-May, 2014- Oct, 2024
Experience
-
Injazat
-
United Arab Emirates
-
IT Services and IT Consulting
-
700 & Above Employee
-
Service Delivery Manager
-
Mar 2013 - Present
- Managing Operational workload- Contracted Service Level definitions and perform periodic review/adjustments- Supervise change implementations- Provide detailed operational service reports- Manage and report on Service Levels and KPIs- Manage vendors and 3rd party contractors- Act as a primary contact for all service delivery related matters- Perform “Support contracts” negotiations- Ensure cost targets compliance and achievements- Supervise all day-to-day operational activities on the account- Manage service transitions from projects to operations
-
-
Project Manager
-
Dec 2007 - Present
Managing ERP & Infrastructure Projects, Provide timely and accurate progress reports to the Project Steering Committee, Resolve project conflicts, attend steering committee meetings with customer's senior management, Report the project status and risks for PMO, During ERP implementations, Oracle Methodology (AIM) was fully adopted, Participate in Preparing Proposals for other Clients.
-
-
-
Raya Regional Consulting
-
Qatar
-
Senior Application Consultant
-
May 2005 - Dec 2007
Effective member in the Oracle implementation team at Raya Regional Consulting, Designed & delivered Oracle implementation solution for Financials & HRMS Modules for several clients; projects' scope covered Oracle implementation, assessement of financial processes, recommendation of control measures, chart of account structure design and health check assessment. Effective member in the Oracle implementation team at Raya Regional Consulting, Designed & delivered Oracle implementation solution for Financials & HRMS Modules for several clients; projects' scope covered Oracle implementation, assessement of financial processes, recommendation of control measures, chart of account structure design and health check assessment.
-
-
-
-
Oracle Applications Assistant Manager
-
May 2002 - May 2005
My duties include the selection and implementation of integrated packaged software according to KPMG methodology (SIIPS), The assessment of business cycles, mapping current system process flow, development of ERP request for proposals, defining business requirements definition, and software specifications requirements.My duties also include implementation preparation, post implementation review, and designing of financial systems process flow, defining financial system documents & forms, setting the system security milestones and internal controls.
-
-
Oracle Applications Consultant
-
Jan 1999 - May 2002
Team leader for the HRMS track in major Oracle implementation projects. Managed, designed & implemented Oracle applications for several clients in different locations with different corporate culture.
-
-
Education
-
1994 - 1998
Ain Shams University
Bachelor's degree, Accounting - English Section
Community
