Deputy for passengers services manager / Ground Operations Supervisor

• Sep 2014 - Present

1.Secure,safe,punctual handling of aircraft,crew,passengers,baggage,cargo and equipment as applicable by organizing and controlling 2.Plan and execute work schedule to accommodate expected operation 3.Ensure effective procedures are in place to cover all activities before aircraft arrival,during turn round and after departure,covering,check-in,assembly and departure control,documentation clearance,unloading,loading,cleaning,transportation,crew liaison,communication,etc 4.Ensure all agreed procedures and policies are adhered, and also person property and equipment are protected from all hazards 5.Ensure that all interested parties are aware of the turn round progress and that the associated function runs smoothly and efficiently 6.Ensure all communication,operational or administration, are action promptly 7.Cooperate with crew and engineering to cover technical requirement if needed 8.Compile work schedules to accommodate expected operation 9.Ensure economical and effective deployment of resources 10.Ensure that equipment, vehicles and accommodation are maintained and kept serviceable and correctly used at all times 11.Ensure that standing instructions are up-to-date available for reference and adhered to. 12.Help, select, motivate, organize,encourage, train and control the work force 13.Interview and appraise staff and reprimand when necessary 14.Mediate in case of conflict and act decisively to contain disputes 15.Monitor and control the staff overtime/attendance 16.Other duties and requirements can be added later on while automating the business processes 17.Responsible for exercising due diligence towards Health&Safety of self & others in the organization as well as environmental protection issues 18.Responsible for Safety & Quality of the function/Task performed 19.Responsible for reporting to his superiors' occurrences, events, violations and acts that may affect safety, security and company reputation 20.Apply for traffic rights globally: Landing & over Flying Show less

Air2Ground concierge

• Mar 2023 - Present

Ground Handling Instructor

• Jul 2016 - Present

Quality Auditor for Ground Handling

• Oct 2013 - Sep 2014

1. Responsible for maintaining the Quality assurance System internal and product audits, surveillance and spot checks for Ground Operations according to Jordanian CARC and IOSA.2. Maintain and implement audit schedules, audit standards, and reporting processes consistent with the Quality policy.3. Ensure through audits that established operations and procedures are in compliance with applicable regulatory requirements.4. Performing trend analysis of all relevant ground operations audits.5. Ensure effective liaison with regulatory authorities and other operationally relevant external entities.6. Raise and follow-up Correct and Preventive Actions (CAPA) in Q-Pulse and with concerned owners.7. Verify corrective action, including follow-up audits.8. Periodically review corrective action responses to inspections and internal audit findings for Ground Operations with the QAM.9. Formulates procedures, and processes according to the requirements of the QA department.10. Develops and ensures that existing department policies as outlined in the departmental manuals are applicable to the Organization.11. Plans, develops and enhances existing policies and procedures to keep abreast with the changing needs of the Company.12. Assists in formulating and monitors comprehensive corrective actions for regulatory audits.13. Monitors actions and solutions for the department.14. Assist in the development and delivery of training presentations on the Quality Management system across all Ground Operations areas.15. Develops Quality awareness through Quality Bulletins, inter-service memos, PPT, ...16. Periodically reviews regulatory requirements according to company approvals.17. Investigate accidents and incidents to identify root causes and remedial actions.18. Follow and review deviations concessions and dispensations.19. Follow company approvals and certifications.20. Maintain and control the QA records. Show less

Traffic Officer/Ground Handling/Self Handling

• Jul 2012 - Sep 2014

1. Monitor all terminal functions2. Ensure that all bag is corrected check-in3. Review passengers tickets, passport, visa4. Issue boarding pass5. Ensure that no duplicate boarding pass are issued.6. Weight the baggage and ensure that weight limit as per the company policy is not exceeded.7. Tag all bag and transfer them to be loaded onto the aircraft.8. Ensure dangerous good is handled as per the company policy laid out.9. Supervised the handling Agent functions10. Monitor safety measures.11. Supervision of all airside operational activities12. Supervise all airside activities prior, during and after aircraft MVT13. Consider safety, security and quality on all activities.14. Ensure airside clear of FOD15. Ensure area under aircraft vicinity clear of any obstacles 16. Control the MVT of GSE within the safety zone 17. No smoking 18. Prevent flames or photo flash equipment within 50 feet around the aircraft during aircraft fuelling process.19. Prevent MVT of GSE that may cause a spark of moving in the fuel safe area.20. Coordinate with cockpit, cabin crew, ground engineer and all ground personnel.21. Ensure fire extinguisher available within reach during fueling.22. Ensure fire brighter is called immediately in case of fire or fuel spillage.23. Make load & trim sheet for aircraft Show less

System & Procedure Supervisor for Ground Handling Department

• Oct 2011 - Jul 2012

1. Set, maintain and control Company’s Systems & Procedures of Ground Handling.2. Ensure implementation of systems & procedures.3. Maintain ground handling policy and procedures manual, distribute manual to all concerned.4. Amend and update manual when required, maintain distribution amendments, ensure that all distributed manuals are received by concerned in timely manner and maintain records5. Maintain contact with authorities and other aviation organizations.6. Ensure quality, safety & security aspects of traffic activities. Show less

Flight Attendant

• Apr 2009 - Oct 2011

1. Being thoroughly familiar with the location, operation and use of all items of safety and survival equipment2. Being thoroughly familiar with all safety and evacuation 3. Procedures, emergency exits and escape aids on the aircraft to which they are assigned. 4. Ensuring that all passenger hand luggage is securely stowed for takeoff and landing 5. Ensuring that all passengers are properly briefed on the location of emergency exits and the use of relevant safety equipment 6. Ensuring that all necessary documentation is on board7. Ensuring that the cabin is secure before take-off, landing and in turbulence 8. Maintaining vigilance during flight and reporting to the Captain any situation that could endanger, or may endanger safety 9. Maintaining a thorough working knowledge of all aspects of customer care, including first aid, aviation security, in-flight service and general passenger handling regulations 10. Maintaining the validity of their passports, visas, and vaccination certificates as appropriate 11. Completing any documentation required by the Customs and Immigration Authorities 12. Completing any documentation as required by the Company 13. Maintaining a high standard of public conduct while away from their base and in circumstances where it is reasonably likely that they will be recognized as crew 14. Ensuring that they adhere to Company appearance regulations at all times when in uniform Safeguarding the interests of the Company Show less

Flight Attendant

• Apr 2009 - Oct 2011