Ashraf Helmy

Operations Manager at Al-Zawaya Group
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Contact Information
us****@****om
(386) 825-5501
Location
EG
Languages
  • English Full professional proficiency
  • Arabic Native or bilingual proficiency

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Credentials

  • Certificate in Food Service Management
    Cornell University
    May, 2013
    - Nov, 2024

Experience

  • Al-Zawaya Group
    • 1 - 100 Employee
    • Operations Manager
      • Oct 2016 - Present

      Responsible for all operation with over 400 colleagues, recruiting, training , develop Senior colleagues, short term and long term budgeting for operation, also responsible for Sales and Marketing, increasing revenue, reducing costs with maximum guest satisfaction. Responsible for all operation with over 400 colleagues, recruiting, training , develop Senior colleagues, short term and long term budgeting for operation, also responsible for Sales and Marketing, increasing revenue, reducing costs with maximum guest satisfaction.

  • Mövenpick Hotels & Resorts
    • France
    • Hospitality
    • 700 & Above Employee
    • Rooms Division Manager - Responsible For The Full House Renovation
      • May 2015 - Sep 2016

      * Responsible of the resort full renovation should be delivered first quarter of 2016. * Responsible of the rooms division operation, manning, training and budgeting for the FO, Reservations, HK, Laundry, Recreations,Spa and Security. * Responsible of the cooperation between the rooms division and the rest of departments to achieve the hotel standard,budget and core values. * Replacing the GM on vacations and absence. * Responsible of the resort full renovation should be delivered first quarter of 2016. * Responsible of the rooms division operation, manning, training and budgeting for the FO, Reservations, HK, Laundry, Recreations,Spa and Security. * Responsible of the cooperation between the rooms division and the rest of departments to achieve the hotel standard,budget and core values. * Replacing the GM on vacations and absence.

  • Rotana Hotel Management Corporation PJSC
    • United Arab Emirates
    • Hospitality
    • 700 & Above Employee
    • Director of Front Office - In charge of Rooms
      • Feb 2010 - Apr 2015

      - Reducing the rooms division cost with more than 10000 US$ in a monthly basis without effecting the guest satisfaction (Market Matrix).- One of the Main reasons to put Al Salam Rotana in the First place among all Rotana Hotels within guest satisfaction survey by 95% Market Matrix year 2010, 2011, 2012 and 2013. - Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of Rooms Division operation.

    • Front Office Manager
      • Feb 2008 - Jan 2010

      Front Office Manager at Al Salam Rotana Khartoum 5*Hotel (236 rooms)

  • Baron Hotels & Resorts Egypt
    • Hospitality
    • 1 - 100 Employee
    • Front Office Manager
      • May 2004 - Feb 2008

      Running smoothly an overbooked hotel all the year round. Maximizing the room revenue with 15000 US$ increase on a monthly basis- room up selling Program. Running smoothly an overbooked hotel all the year round. Maximizing the room revenue with 15000 US$ increase on a monthly basis- room up selling Program.

Education

  • Nicholson University
    Master of Business Administration (M.B.A.), Hospitality Management.
    2014 - 2016

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