Ashraf Mofied

Ecommerce Coordinator at Louzan Group
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Contact Information
us****@****om
(386) 825-5501
Location
Ajman Emirate, United Arab Emirates, AE
Languages
  • English Native or bilingual proficiency
  • Arabic Native or bilingual proficiency
Skills

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Bio

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Credentials

  • PBO
    EDU EGYPT
    Feb, 2011
    - Nov, 2024

Experience

  • Louzan Group
    • United Arab Emirates
    • Retail
    • 100 - 200 Employee
    • Ecommerce Coordinator
      • Oct 2019 - Present

      • Assist in the development and implementation of all online sales strategies to maximize online sales performance in conjunction with the sales and pricing department. • Assist in managing & growing the affiliate channel and explore sales opportunities through mobile channels.• Assist in implementing market specific strategy to increase direct online sales. • Ensure the smooth implementation and commercialization of all new online features and products in the market. • Keep regional managers and contact center staff updated with the most current information. Show less

    • Sales Supervisor
      • Mar 2018 - Oct 2019

      • Ensure high levels of customer satisfaction through excellent sales service.• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.• “Go the extra mile” to drive sales.• Maintain in-stock and presentable condition assigned areas.• Process POS (point of sale) purchases.• Handle returns of merchandise.• Team up with co-workers to ensure proper customer service.• Comply with inventory control procedures.• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design).• Distributing tasks to the team members in the shift• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.• Remain knowledgeable on products offered and discuss available options.• Preparing the daily, weekly, and monthly reports and, sharing them to the high level, and the team members. Show less

  • Swiss Arabian Perfumes Group
    • United Arab Emirates
    • Retail
    • 300 - 400 Employee
    • Store In charge
      • Feb 2016 - Feb 2018

      • Welcome customers to the store and answer their queries. • Assess customer’s needs and provide assistance and information on product features. • Actively seek out customers in store. • Actively seek out customers in store. • Deal with all issues that arise from staff or customers. • Remain knowledgeable on products offered and discuss available options. • Getting feedback from customers. • Advising customers on their purchases • Welcome customers to the store and answer their queries. • Assess customer’s needs and provide assistance and information on product features. • Actively seek out customers in store. • Actively seek out customers in store. • Deal with all issues that arise from staff or customers. • Remain knowledgeable on products offered and discuss available options. • Getting feedback from customers. • Advising customers on their purchases

  • Etisalat UAE
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • Account Advisor
      • Mar 2015 - Feb 2016

      • Answering incoming calls, Updating client accounts. • Inform customers about services that could suit them. • Assists customers and provide the necessary information to resolve their Problems. • Handle collection issues, such as late or defaulting on payments • Answering incoming calls, Updating client accounts. • Inform customers about services that could suit them. • Assists customers and provide the necessary information to resolve their Problems. • Handle collection issues, such as late or defaulting on payments

  • Orange
    • France
    • Telecommunications
    • 700 & Above Employee
    • Team Leader
      • Jan 2013 - Feb 2015

      • Design customized, cost-effective solutions for the client. • Sell telecommunications products and services to both individuals and companies. • Build market position by locating, developing, defining, negotiating, and closing business relationships. • Book and install new lines/circuits/bundles/services to meet established monthly quotas. • Build productive trust relationships with customers. • Helping with training and development. • Handling complaints (from both staff and customers). • Helping with promotional events. • Reporting to senior level management. Show less

Education

  • Helwan University Cairo
    good, Management Information Systems, General
    2007 - 2011

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