Ashok B.

ServiceNow Developer/Admin at First Republic Bank Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Eden Prairie, Minnesota, United States, US

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Bio

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Credentials

  • Certificate on completion of Analog communication
    National Program on Technology Enhanced Learning.
    Aug, 2019
    - Nov, 2024
  • PROGRAMMING FOR EVERYBODY IN PYTHON
    University of Michigan

Experience

    • Law Practice
    • 1 - 100 Employee
    • ServiceNow Developer/Admin
      • Sep 2022 - Present

      In- depth knowledge of the technical implementation of change, incident, Change, problem management, service Catalog, Reporting and have knowledge on Integration.• Experience in design and developing custom applications in ServiceNow, Working experience of CMDB and Asset Management Services: Business Services and configuration item relationships. Performed the task of using Discovery to load configuration information to CMDB.• Developing Client Scripts, Business Rules, UI policies, UI actions, Script includes and import sets. • Experience in Technical implementation of various ServiceNow modules such as Change, Incident, Problem Management• Create, monitor, modify, and publish service catalog workflows with approvals.• Created Order Guides for New Employee and Contractor On boarding, New Position request.• Creation of Scheduled reports & Custom dashboards in Service-Now to Provide the highest levels of service, that agents needed real time metrics and real-time collaboration mechanisms through Customer Service Management (CSM).• Create new service catalog requests and items with variables. Show less

    • ServiceNow Developer/Admin
      • Sep 2022 - Present

  • Proinf networks
    • Hyderabad, Telangana, India
    • ServiceNow Developer
      • Mar 2020 - Aug 2021

      .Experience in Servicenow platform as both Developer and Administrator.In- depth knowledge of the technical implementation of change,incident, problem management, service Catalog, Reporting and have knowledge on Integration. • I have knowledge on workflows, Email notifications, AI Actions, Integration , Data source and Transform maps. • I have professional training in Service-now and work on functional knowledge and implementation of ITSM frameworks, understanding of ITSM AND ITIL business process. • Experience in creating Applications and modules, Designing,Configuring and Customization of forms for various ITIL processes. • Servicenow application implementation: Incident,problem, change management. • In-depth knowledge of technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Reporting and dashboards. • Service-now application Implemented: Incident, Problem, Change, Request Management. • Experience on various IT services of services-now tool like incident and problem management Service Catalog Requests, Knowledge management and Reporting. Show less

    • India
    • E-Learning Providers
    • 1 - 100 Employee
    • Artificial Intelligence Intern
      • Sep 2019 - Nov 2019

      project describes an IoT device that sorts and compresses recyclables automatically. It combines unique AI-based object recognition, fill-level control, and data processing to make waste management convenient and efficient

    • Java Software Developer
      • Mar 2019 - Aug 2019

      • Conducted unit and integration testing to ensure high-quality software delivery• Maintained and updated existing applications using Agile development methodologies• Utilized SQL to design and manage databases and data models• Developed RESTful web services and APIs to support front-end applications

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