Ashley Love
HMIS System Administrator at The Planning Council- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Google IT Support Professional Certificate
GoogleJul, 2020- Oct, 2024
Experience
-
The Planning Council
-
United States
-
Non-profit Organizations
-
1 - 100 Employee
-
HMIS System Administrator
-
Oct 2020 - Present
Manage technical aspects of the day-to-day operations of the Homeless Management Information System (HMIS). Work directly with end users and the HMIS software vendor. Develop, conduct, and document training for HMIS usersAssist with troubleshooting technical issues in HMIS.Analyze, interpret, and visualize data for Continuum of Care (CoC) participating agencies, partners, and the community at large.Provide regular communication to end users of changes in HMIS or HUD Data Standards.
-
-
-
City of Virginia Beach
-
United States
-
Government Administration
-
700 & Above Employee
-
Administrative Specialist
-
Mar 2018 - Sep 2020
Assistant to the Homeless Services Programs Manager - providing assistance to the Homeless Services Division at the Housing Resource Center.• Supervise clerical responsibilities to include front desk reception, guest check in, mail delivery, and • Provide administrative support to Homeless Services staff as well as the City-wide Homeless Continuum of Care and various committees including Governance Board, Program Monitoring Committee, and Youth Programs Committee• Divisional procurement cardholder – purchase, review documentation, and review for submission to finance• Developed Records Management calendar for new division in accordance with the Library of Virginia Records Management and City of Virginia Beach Recordkeeping Calendar standards Provide oversight and management of events, to include securing location, coordinating vendors, securing sponsorships, and managing day-of responsibilities• Research and identify internal and external (to include national) resources to support best practices and continuity of programs• Provide assistance with development and review of Divisional goals, policies, and procedures• Provide marketing assistance to Continuum of Care, providing newsletters, mailings, and general distribution of information• Provide agency and program evaluation and monitoring, to include compiling findings into presentation for management• Create and distribute surveys and program materials using Microsoft Office and web-based programs• Collect, review, and submit grant information, evaluations, and supplemental information for State and Federal grants• Provide presentations of program outcomes, system reports, and program monitoring information• Collaborate with partnering service providers to complete requirements for funding sources• Develop and manage various spreadsheets for program and department tracking purposes• Provide community-wide communications
-
-
-
Catholic Charities of Eastern Virginia
-
United States
-
Individual and Family Services
-
1 - 100 Employee
-
Financial and Housing Counseling Grant Manager
-
Apr 2017 - Jan 2018
Grant Manager for the Financial and Housing Counseling Department of Catholic Charities of Eastern Virginia.• Provided managerial oversight and supervision of all activities and staff within the department• Collaborated and cultivated relationships with community partners, external stakeholders, and other nonprofit entities to ensure highest quality of service to clientele • Reviewed and approved requests for funding for Emergency Food and Shelter funding• Tracked department budget expenses, including financial assistance program spending for 7 Hampton Roads cities• Procured funding through grant applications and community donations• Provided analytical data evaluation and reporting of outcomes to State and Federal Grantors• Presented department specific educational workshops at partner organizations• Developed training program for new staff and volunteers• Managed and implement Financial Assistance Program and assistance ‘hotline’ • Collaborated with Landlords and Creditors to address and remediate past due balances for clients• Performed department case file audits to ensure compliance and quality of program standards• Recruited staff and volunteers to further the mission and vision of the organization
-
-
-
Veterans Village of San Diego
-
United States
-
Non-profit Organizations
-
1 - 100 Employee
-
Housing Specialist
-
Feb 2015 - Sep 2016
• Assisted homeless veterans in addressing and overcoming barriers to obtain permanent housing• Prepared financial funding requests for client assistance and submitted to finance for approval• Conducted intake and ongoing assessments and case management meetings with client for needs and progress tracking• Maintained complete client records and documentation in accordance with agency and best practice standards and input record data into tracking database such as Servicepoint/HMIS• Represented VVSD on landlord engagement committee• Conducted unit inspection to ensure unit was habitable in accordance with San Diego Housing Commission standards• Reviewed weekly assigned case files and perform regular maintenance of files• Referred clients, as appropriate to their individual needs, to outside resources (e.g. medical, dental, mental health, legal, social services, veterans benefits, etc)• Attended regularly scheduled weekly/monthly meetings with agency staff and additional meetings with partner organizations• Participated and led outreach teams and events to reach homeless veterans
-
-
-
Baltimore City Housing
-
United States
-
Real Estate
-
1 - 100 Employee
-
Social Services Coordinator
-
Nov 2012 - Dec 2014
Office of Resident Services – Family Self-Sufficiency Service Coordinator • Event planning and coordination for partnership events (wellness fairs, job fairs, appreciation brunch)• Coordinate, monitor, and implement program services under HABC and HUD guidelines• Provide program marketing to Public Housing and Section 8 residents• Identifying, screening eligibility for, and recruitment of potential program participants• Staff coordination, building partnerships with organizations within and surrounding Section 8 and Public Housing communities, serving as liaison between organizations and program participants• Asses participant skill sets for employment, job readiness, need for supportive services including (but not limited to) vocational and educational training• Tracking and management of grant logic model milestones, referrals, and yearly goals of the Family Self Sufficiency program• Maintain and update knowledge of resources available to program participants within the communityHousing and Community Development – L.I.G.H.T. Program Coordinator • Provide comprehensive case management service for Energy Conservation programs• Complete detailed intake and assessment on each client to determine eligibility for Baltimore Housing and Community Development programs• Utilize and coordinate community resources to ensure the proper and timely fulfillment of clients needs• Assist clients with application process for government programs (Ex: Medicaid/Medicare, SSI, SNAP, CHIP, SHIP, HUD etc)• Plan and lead outreach to educate the community about the LIGHT program• Establish and maintain complete and accurate records on clients’ participation and progress • Input all client information into multiple agency databases (ETO, Seedco, Hancock)• Assist with the orientation and training of new staff • Participate regularly in interdisciplinary team meetings, staff trainings and professional development sessions
-
-
-
-
Program Analyst - Contractual
-
Jun 2012 - Jul 2012
• Developed research survey used to evaluate the success of federally funded housing programs• Interviewed program constituents, reviewed case files and analyzed aggregated data for study• Input and maintained data in program database (HMIS)• Prepared extensive written report of research findings • Presented findings in an oral report to County officials and constituents from community agencies • Developed research survey used to evaluate the success of federally funded housing programs• Interviewed program constituents, reviewed case files and analyzed aggregated data for study• Input and maintained data in program database (HMIS)• Prepared extensive written report of research findings • Presented findings in an oral report to County officials and constituents from community agencies
-
-
-
Bon Secours Health System
-
United States
-
Non-profit Organizations
-
Graduate Intern, Community Works
-
Sep 2011 - Apr 2012
• Led research efforts to develop and implement the “Strong Blocks” program - a community revitalization program focused on improving the overall health status of the neighborhood • Researched and analyzed city and state policies related to health and community development• Created surveys used during community outreach efforts • Facilitated focus groups • Evaluated the effectiveness of currently offered health services and programs offered within the community• Analyzed all data collected to determine current health status of neighborhood• Complied findings and recommendations into a written report which was shared with key neighborhood stakeholders
-
-
-
Springfield Hospital Center
-
United States
-
Hospitals and Health Care
-
1 - 100 Employee
-
Graduate Intern, Intake & Triage
-
Sep 2010 - Apr 2011
• Provided ongoing mental health counseling to clients • Coordinated the provision of services for clients to enable him/her to achieve maximum benefits from therapy • Completed and maintained documentation of clients progress • Assisted clients with completing applications for government programs (SSI, Medicaid/Medicare, Immigration applications, etc)• Researched mental health services available throughout Maryland to developed a directory of service agencies • Provide assistance to clients with job placement and job readiness
-
-
-
-
Care Manger II
-
Jul 2009 - Jul 2010
• Completed in-home annual consumer assessments to collect demographic and medical information• Developed and maintained clinical records and program documentation, such as complex care plans, case notes and progress reports • Provided clients with referrals to outside agencies for mental health and therapeutic services• Assisted clients with completing applications for government programs and subsidies (SSI, Medicare/Medicaid, Food Supplement Program, etc)• Entered and managed client information in the State database (SAMS)• Participated in regular team meetings to ensure continued progress towards achievement of client goals
-
-
Education
-
2010 - 2012
University of Maryland Baltimore
Master of Social Work (MSW), Management and Community Organizing -
2005 - 2009
University of Valley Forge
Bachelor’s Degree, Social Work
Community
