Project Manager

• Jul 2023 - Present

Project Manager

• Jan 2022 - Aug 2022

Scoped and delivered project to improve business processes and back-office system utilisation across offices to improve the quantity and quality of management information available to the business. Responsible for drafting, implementing and managing the project plan; developed and built processes; understanding business strategy and how this may impact process development, and how process development impacted business strategy; built processes on back office system; rolled out training of processes to teams; Communicated effectively with the business on progress and requirements to meet targets; built strong relationships with stakeholders to design and develop processes; worked with back office service provider to ensure maximum benefit from the services provided. Show less

Project and Operations Manager

• Apr 2019 - Oct 2021

Operations Manager

• Jan 2016 - Apr 2019

Led the review and improvement of key processes across the business, ensuring that processes were documented, managed and delivered to a high standard whilst identifying opportunities for simplification, digitalisation, scalability, optimization and standardisation across functions in close collaboration with business leads. Built a culture of continuous improvement. Solved complex customer service issues and proactively prevented negative service trends. Identified and eliminated root cause barriers to productivity and quality. Participated in business leadership meetings; developing and driving strategies and programs that improved the competitive position and profitability of the organisation. Successfully delivered and monitored client services as measured against agreed deliverables including; timescales, commercial objectives and risk management. Show less

Project and Change Manager

• Aug 2011 - Jan 2016

Key Achievements Project Managed the Premises and Wealth Management Integration Projects when JLT Group acquired Alexander Forbes Actuaries (AFCA) and Alexander Forbes Services Limited (AFSL). The AFCA Integration Programme was responsible for the overall activity and associated projects to merge the AFCA and JLT businesses with minimum disruption to operations and client delivery.Successfully engaged all internal stakeholders to ensure that the processes and tools created were aligned to current business practices. Created processes and tools that assisted consultants to project manage the implementation of projects whilst reducing costs and improving efficiencies. Provided a coaching and supportive role to Consultants to use project management processes and tools to deliver their projects. Show less

Partnership Manager

• Aug 2007 - Apr 2011

Key Achievements Led on relationships with nine agreed strategic funding and seven delivery partners across the UK to help them set up and deliver the Designing Demand programme in their region. Designing Demand is a business support programme developed by the Design Council which helps businesses discover how to become innovative, competitive and more profitable. Scoped, documented and managed the implementation of complex projects/programmes with project values in excess of £10 million. Developed and facilitated a team working event to increase understanding and build stronger working relationships between the Designing Demand and Marketing teams. Show less

Project Manager

• 2005 - 2007

Key Achievements Led the organisation’s involvement in multiple projects with the Quality Improvement Agency and European Social Fund. Created the project plan, negotiated resource, managed the budget and monitored progress. Managed multiple budgets in excess of £1.3mil within agreed timescales. Identified a new business opportunity through networking at an industry related event that resulted in additional revenue of £100K Designed and embedded systems and procedures required for monitoring of projects and course delivery within Organisation. Member of internal audit committee to identify risk factors within organisations’ delivery of government contracts. Show less

Project Coordinator

• 2004 - 2006

Key Achievements Responsible for the successful development and co-ordination of Partnership activities and projects which encouraged collaboration and contributed to the achievement of key vision and objectives of LWLP i.e Adult Learners Week 2004, 2005, 2006 Promoted provider collaboration and partnership, in the public and private sectors working across departmental boundaries with multiple stakeholders to encourage collaboration between training providers such as schools, FE, work-based learning and adult and community learning Carried out baseline research to inform marketing strategy Responsible for events management of multiple events Assisted with copywriting for event brochures, marketing mail outs, company website and email campaigns to maximise event awareness. Show less