Experience

CHOGORI INDIA RETAIL LIMITED

• India
• Retail
• 1 - 100 Employee

• Senior Customer Service Representative

  • Mar 2023 - Present



MobiKwik

• India
• Financial Services
• 500 - 600 Employee

• Customer Service Representative

  • Sep 2021 - Nov 2022

  I handled the multiple queries on Emails and chats both and provide best possible solution to the customer as per the SOP's of the organisation. I handled the multiple queries on Emails and chats both and provide best possible solution to the customer as per the SOP's of the organisation.



IO Digital

• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2019 - Aug 2021

  -Ensuring customers query should get resolved as per the policies of the management. - Customer query should be addressed on a real time and giving a best possible rebuttal and solution to customers. - Customer query should get resolved over chat and call within stipulated time. - Working with other supervisors and management team members to resolve escalations on different social media platform (Facebook, Instagram, Twitter). - Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work Show less