IT Support Specialist

• May 2020 - Present

Client Systems Technician

• Feb 2019 - Present

∙ Deploy, sustain, troubleshoot and repair standard voice, data, video network and cryptographic client devices ∙ Manage client user and device accounts ∙ Install and configure software operating systems and applications ∙ Provide service to end-users for operation, restoration and configuration of systems and applications ∙ Report security incidents and execute corrective security procedures ∙ Deploy, sustain, troubleshoot and repair standard voice, data, video network and cryptographic client devices ∙ Manage client user and device accounts ∙ Install and configure software operating systems and applications ∙ Provide service to end-users for operation, restoration and configuration of systems and applications ∙ Report security incidents and execute corrective security procedures

Accounting Assistant

• Jul 2018 - Jan 2020

∙ Responsible for credit collections on accounts by contacting the customer via phone, e-mail, fax and written correspondence. ∙ Balancing accounts by managing statements, invoices, debits, and credits ∙ Entering and tracking customer payments into system daily while preparing bank deposits ∙ Working with customers on payment plans for delinquent accounts ∙ Investigate validity of discrepancies by collecting information from sales, customer service and customer account history ∙ Developing aging reports, creating cash journals and running trial balances and sales order credit hold reports