Experience

SWItaly: La formazione (che) completa

• Italy
• Professional Training and Coaching
• 1 - 100 Employee

• • Jul 2019 - Present

• • Nov 2018 - Present

  ✔ Teaching using the exclusive SW English method✔ In-company and online training



Self-employed

• Bologna Area, Italy

• English Language Trainer

  • Mar 2008 - Present

  ✔ General and Business English Courses ✔ Preparation for a job interview ✔ Preparation for international conferences ✔ Business correspondence in English ✔ Presentations and negotiations in English (with international specification) ✔ Soft skills training ✔ Behavioural skills training ✔ Speak effectively in English ✔ General and Business English Courses ✔ Preparation for a job interview ✔ Preparation for international conferences ✔ Business correspondence in English ✔ Presentations and negotiations in English (with international specification) ✔ Soft skills training ✔ Behavioural skills training ✔ Speak effectively in English



Shenker - Impara l'inglese con Metodo

• Italy
• Education
• 1 - 100 Employee

• English Language Trainer

  • Jun 2013 - Aug 2020

  ✔ Teaching using the Shenker method ✔ In-company and online training ✔ Business workshop - Personal & Company presentation ✔ Teaching using the Shenker method ✔ In-company and online training ✔ Business workshop - Personal & Company presentation



A.D. Global Solution

• Italy
• Professional Training and Coaching
• 1 - 100 Employee

• Business English & Soft Skills Trainer

  • Mar 2015 - Jul 2019

  ✔ Specialised in finance and banking sector ✔ In-company and online training ✔ Planning and implementation of company training (based on client requirements) ✔ Linguistic training for the banking sector ✔ Soft Skills ✔ Evaluation of language skills and planning the course accordingly ✔ Business correspondence ✔ Courses for presentations and negotiation ✔ Evaluation of the skills acquired at the end of the course ✔ Specialised in finance and banking sector ✔ In-company and online training ✔ Planning and implementation of company training (based on client requirements) ✔ Linguistic training for the banking sector ✔ Soft Skills ✔ Evaluation of language skills and planning the course accordingly ✔ Business correspondence ✔ Courses for presentations and negotiation ✔ Evaluation of the skills acquired at the end of the course



Fondazione Aldini Valeriani

• Italy
• Professional Training and Coaching
• 100 - 200 Employee

• English Language Trainer

  • Oct 2014 - Jul 2019

  ✔ In-company training ✔ Business English training ✔ Technical English training ✔ Business Correspondence in English ✔ Business presentation in English ✔ In-company training ✔ Business English training ✔ Technical English training ✔ Business Correspondence in English ✔ Business presentation in English



Inventa Wide - Your Business Partner

• Italy
• Education Management
• 1 - 100 Employee

• Business English Trainer

  • Oct 2014 - Jul 2019

  ✔ In-company training. ✔ Planning and implementation of company training (as per client requirements) ✔ Business correspondence ✔ Presentations and negotiation ✔ In-company training. ✔ Planning and implementation of company training (as per client requirements) ✔ Business correspondence ✔ Presentations and negotiation



Training Club

• Bologna Area, Italy

• English Language Trainer

  • Oct 2014 - Oct 2017

  ✔ In-company training ✔ In-company training



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Service Advisor

  • Jul 2005 - May 2007

  ✔ UK Telecom & Broadband - Carphone Warehouse (Talk Talk) - Inbound Customer Service related to the one of the UK’s leading Telecom Giant. - Worked as an advisor by taking calls & solving customer queries thereby maintaining good relation between the customer and the company ✔ UK Car Insurance Companies (Halifax, First Alternative, Esure, Sheila’s Wheels) - Inbound Customer Service for some of the leading UK Insurance Companies 🏆 Achievements: - Been Floor Support (as process expert) within one & half months of call taking - Handling Escalation calls - Assisted pre-process trainers to enhance the soft skills & accent of colleagues. Show less



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• International Customer Service Representative

  • Nov 2004 - Apr 2005

  ✔ Inbound Customer Service Assistance for UK Clients ✔ Worked in prepay thereby got promoted to post pay 🏆 Achievement: - After having started working in the pre-pay process, I was promoted to the postpaid process. ✔ Inbound Customer Service Assistance for UK Clients ✔ Worked in prepay thereby got promoted to post pay 🏆 Achievement: - After having started working in the pre-pay process, I was promoted to the postpaid process.



GTL Limited

• India
• Telecommunications
• 700 & Above Employee

• International Customer Service Representative

  • Oct 2000 - Nov 2001

  ✔ UK Telecom (Customer Service & Sales) , Tele2 - This project is a combination of Inbound and Outbound Customer Service and Collections. - Being a floor support for the newly trained batch and imparting on the Job Training to agents - Training candidates on Mock Call and Practicality of taking calls, Product and Process, Sales Skills and Soft Skills. - Providing coaching for performance & soft skills to agents, and directing them towards growth. - Coaching for performance, to agents for better customer experience ✔ UK Telecom (Outbound Cold Calling Sales) - Giving the agents hands on knowledge on outbound calling and sales - Imparting the agents the technical knowledge of this project and sales techniques . 🏆 Achievements - Responsible & was part of Two Pilot process. - OJT (On Job Training) Trainer for new recruits - Taking Team hurdles and Team Briefings in absence of the Team Leader. - Working with under performers on enhancing their soft skills & communication skills. - Breaking target barriers and setting new target’s on the floor, there by setting an example for agents - To insure high energy level on the floor Show less