Experience

Bolster Community

• United Kingdom
• Philanthropy
• 1 - 100 Employee

• Family Support Worker

  • Dec 2022 - Present



Kingspan Water & Energy

• United Kingdom
• Plastics Manufacturing
• 300 - 400 Employee

• Scheduling Co-Ordinator

  • Jun 2015 - May 2017

  Scheduling Co-Ordinator

• Account Manager

  • Nov 2013 - May 2017



Santander uk plc

• newry

• Customer Service Advisor

  • Sep 2009 - Nov 2013

  As a customer service adviser for Santander I have range of duties that I do on a daily and weekly basis ,these can range from simple greeting customers and making them feel welcome to building up customer relations with individuals and business . Building relationships helps me to spot opportunity for sales by listening to the customer needs and offering a product that suitable , whilst working towards my own sales targets . Working for Santander I have had the chance to gain valuable experience in auditing performing weekly ,monthly and quarterly in house audits making sure the branch is fully compliant with regulations and getting the branch ready for external auditors .I have shown the ability to work on my own and as part of a team whilst being organised to work towards deadlines and targets , As an experienced member of the team this has given me the opertunity to help to train new members of staff and supervise day to day running of the branch .



Bank of Ireland

• Ireland
• Banking
• 700 & Above Employee

• Customer Service

  • Oct 2007 - Oct 2008

  In this role I worked on a customer service desk handling all types of customer queries and complaints dealing with these in a friendly and efficient manor , working towards sales targets .My duties also included completing daily reports , inputting batches of remittances , and supporting the cashiers , this role it gave me a vital introduction to working within a finical institution and a fast pace office environment In this role I worked on a customer service desk handling all types of customer queries and complaints dealing with these in a friendly and efficient manor , working towards sales targets .My duties also included completing daily reports , inputting batches of remittances , and supporting the cashiers , this role it gave me a vital introduction to working within a finical institution and a fast pace office environment



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Counter Manager

  • Aug 2003 - Oct 2007

  In this role my responsibility was to manage the no7 and fragrance counters monitoring stock, giving customers expert advise whilst working towards targets .I supervised staff , organizing rotas and training for staff ,whilst looking after the security of the store including opening and closing , searching staff making sure all security procedure are followed , in this role I was able to show how I can manage and motivate staff . In this role my responsibility was to manage the no7 and fragrance counters monitoring stock, giving customers expert advise whilst working towards targets .I supervised staff , organizing rotas and training for staff ,whilst looking after the security of the store including opening and closing , searching staff making sure all security procedure are followed , in this role I was able to show how I can manage and motivate staff .