Experience

National Record Retrieval, LLC

• United States
• Legal Services
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2022 - Present



MedVet

• United States
• Veterinary Services
• 700 & Above Employee

• Customer Service Representative

  • Mar 2021 - Mar 2022

  Triage incoming patients to determine treatment needs and • urgency of care. Coordinated patient scheduling, check-in, check-out and payments for billing. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Processed new patients and updated client records with key information using standardized registration systems and encrypted databases. Fielded phone calls from pet owners, answered questions and took messages for veterinarians. Supported office staff and operational requirements with administrative tasks. Show less



IndyVet Emergency and Specialty Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• CSR2

  • Jun 2020 - Mar 2021

  Answered incoming calls, provided information and transferred each call quickly and efficiently to the proper person and/or department. Entered customer interaction details in Ezyvet to track requests, document problems, and record solutions offered. Cleaned and disinfected exam rooms, reception, and lobby to prevent spread of disease, control odors and maintain healthy environment. Coordinated front office duties, including customer service, patient scheduling, billing and auditing. Coordinated patient scheduling, check-in, check-out and payments for billing Show less



Claire's

• United States
• Retail
• 700 & Above Employee

• Field Assistant Manager

  • Mar 2016 - Jun 2020

  Ensure all open and close-down duties are completed as necessary Participate in weekly sales and strategies conference calls with Regional Management Complete daily, weekly, and yearly paperwork Greet and assist customers as well as address inquiries and concerns Maintain and monitor store inventory Conduct interviews and train new employees Complete marketing and merchandise layout changes Process payment transactions Record accurate daily cash records and deliver bank deposits Assist the store manager in performing yearly audits Accomplishment: Interim store manager January to April 2018 Show less