Experience

WWRD Holdings Limited
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee
• Sales Associate

  • Jun 2022 - Present


Portmeirion Group Limited

• United Kingdom
• Glass, Ceramics and Concrete Manufacturing
• 100 - 200 Employee

• Retail Manager

  • Sep 2017 - May 2022

  - Took the department from 38K to 196K in three years, and I also doubled the ATV. - Ensured the department hit sales budgets and controlled all costs within budgets by the end of each financial year. - Ensured that the store teams delivered exceptional customer service at all times and that the customer remains number one priority at all times. - Encouraged team work through effective communication with the store team and the Head Office team. - Gave feedback to our Retail Area Sales Manager of the competitor activity on a regular basis. - Recruit, train and develop a strong, successful sales team. - Organise staff rotas taking into consideration trading patterns in order to maximise sales. - To produce and interpret all commerical sales reports and ensure a weekly plan is in place. - Maintain the stores operating standards. - Lead by example. • Trained in You Are The Difference Customer Service • Proven sales increase • ATV Increase • Business Representative for Portmeirion within Boundary Outlet Rotherham & Newcastle • Strong interpersonal & team working skills • Hard working & Driven • Organised • Reliable • Punctual Show less



For Gifts Ltd

• United States
• Retail
• 1 - 100 Employee

• Retail Manager

  • Aug 2012 - Sep 2017

  o Achieve/exceed company targets o Lead, coach and motivate a store team o Deliver excellent customer service o Recruit, train and develop a successful sales team o Maintain the stores operating standards o Lead by example o Achieve/exceed company targets o Lead, coach and motivate a store team o Deliver excellent customer service o Recruit, train and develop a successful sales team o Maintain the stores operating standards o Lead by example


Halfords
• United Kingdom
• Retail
• 700 & Above Employee
• Customer Service Representative

  • Apr 2012 - Aug 2012


Blockbuster

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2008 - Dec 2011

• Assistant Manager

  • Apr 2002 - Oct 2008

• Customer Service Representative

  • Jul 1999 - Apr 2002


Adrian Allen Hair, Mind, Body & Soul
• Hair Designer

  • May 1994 - Jul 1999

SPAR International
• Netherlands
• Retail
• 700 & Above Employee
• Customer Service Cashier

  • Jul 1992 - May 1994