East Coast Service Coordinator

• Aug 2021 - Present

Service & Mobilisation coordinator for Australian Central and Eastern state clients. Scheduling service runs and mobilising technicians to mine sites to perform on site training and servicing a range of underground Refuge Chambers, processing purchase orders and raising customer quotations on SAP, liaising with clients and providing after service/sales support. Service & Mobilisation coordinator for Australian Central and Eastern state clients. Scheduling service runs and mobilising technicians to mine sites to perform on site training and servicing a range of underground Refuge Chambers, processing purchase orders and raising customer quotations on SAP, liaising with clients and providing after service/sales support.

Service Coordinator

• Mar 2017 - Jul 2021

My final and most profound role at Affinity Windows was as a Service Coordinator, working closely within a small service team. I was the main point of contact for our clients (Builders site supervisors & admin) in regards to any queries or issues with our products on residential building sites. In my last 2 years with the company I was the sole service coordinator. My duties over the years included, but were not limited to: Raising and processing service requests, raising purchase orders on MFGPro/QAD, liaising with the factory for materials/products, scheduling site meetings, conflict resolution with clientele and providing immediate administrative support to the Operations Manager. Show less

Operations Assistant

• Nov 2016 - Mar 2017

My role as an Operations Assistant involved providing support to the Transport Manager, liaising with subcontractors and site supervisors to schedule the delivery of Affinity products (window/door frames, glazing lock up & flyscreens). I was also responsible for keeping delivery schedules up to date and providing reports to senior management for weekly meetings.

Administrative Assistant

• May 2016 - Oct 2016

My first role at Affinity Windows was as the sole Administration Assistant/Gainsborough Clerk. In this role my daily responsibilities included keeping internal job registers up to date, data entry of all service paperwork, filing/archiving paperwork, receipting in Gainsborough door barrels and accurately labelling/packing for future jobs.

Customer Service Officer

• Oct 2015 - Jul 2016