Experience

ACEing Autism 501(c)3

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Operations Manager

  • Feb 2021 - Present

  Remote, Florida, United States • Handle company accounting (QB), financial reports, budgets, forecasts, payroll, and audits • Develop new processes and procedures based on internal needs and recommend solutions to improve operational efficiencies, including the digitization and automation of timecards, workflows, receipt collection, and signature processes • Identification and implementation of a CRM (Monday.com) to support with programming, staff on-boarding, sales funnel, fundraising and reporting • Recruit… Show more • Handle company accounting (QB), financial reports, budgets, forecasts, payroll, and audits • Develop new processes and procedures based on internal needs and recommend solutions to improve operational efficiencies, including the digitization and automation of timecards, workflows, receipt collection, and signature processes • Identification and implementation of a CRM (Monday.com) to support with programming, staff on-boarding, sales funnel, fundraising and reporting • Recruit, interview, and onboard new employees, contractors, volunteers, and vendors • Ensure all legal and regulatory documents are filed and monitor compliance with local and national laws and regulations • Implementation of a fulfillment center to maintain, pack and ship programming supplies, resulting in an overall savings of $10,000 and 400+ hours of internal work per year Show less



Learning Tribes USA

• Director of Solutions

  • Aug 2019 - Feb 2021

  Miami/Fort Lauderdale Area • Drive enterprise sales increases, prospect and develop business opportunities, and enrich existing relationships with executives in key accounts • Manage the entire sales process from lead generation to contract negotiation and execution through official hand-off to project management team and account manager • Support management in development and execution of territory, industry, company profile, customer profile, and product-specific strategies • Monitor active client accounts… Show more • Drive enterprise sales increases, prospect and develop business opportunities, and enrich existing relationships with executives in key accounts • Manage the entire sales process from lead generation to contract negotiation and execution through official hand-off to project management team and account manager • Support management in development and execution of territory, industry, company profile, customer profile, and product-specific strategies • Monitor active client accounts to identify opportunities to up-sell and increase revenue Show less



ECS Learning Systems

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• VP, Operations and General Manager

  • Jun 2019 - Aug 2019

  Miami/Fort Lauderdale Area • Establish and manage monthly and annual sales and profit goals, resulting in annual revenue of ~$1.2m with net margins of 25% • Responsible for managing 50+ virtual and local instructors and 6 full time employees • Monitor day-to-day operations and track learning center metrics and performance, including revenues, expenses, and tuition collections • Determine staffing requirements, including interviewing, hiring and training employees and independent contractors • Analyze and… Show more • Establish and manage monthly and annual sales and profit goals, resulting in annual revenue of ~$1.2m with net margins of 25% • Responsible for managing 50+ virtual and local instructors and 6 full time employees • Monitor day-to-day operations and track learning center metrics and performance, including revenues, expenses, and tuition collections • Determine staffing requirements, including interviewing, hiring and training employees and independent contractors • Analyze and restructure learning center roles and responsibilities to decrease costs and increase efficiency in sales, program management and client retention

• Director of Operations

  • May 2018 - Jun 2019

  Miami, Florida • Forecast requirements, prepare annual budgets, schedule expenditures, analyze variances and initiate corrective actions • Determine areas for cost reduction and efficiency gains through analysis of financial statements, cash flows, sales activity reports and other performance data • Manage vendor contracts and external partner relationships • Supervise staff from multiple departments, providing constructive feedback • Evaluate the efficiency of business procedures according to… Show more • Forecast requirements, prepare annual budgets, schedule expenditures, analyze variances and initiate corrective actions • Determine areas for cost reduction and efficiency gains through analysis of financial statements, cash flows, sales activity reports and other performance data • Manage vendor contracts and external partner relationships • Supervise staff from multiple departments, providing constructive feedback • Evaluate the efficiency of business procedures according to organizational objectives and standards. Work with staff to implement improvements



Prepworks, LLC

• Senior Operations Manager

  • Oct 2012 - May 2018

  Key Biscayne, FL Senior Operations Manager (Jan. 2016 – May 2018) Senior Account Manager for Asia Pacific and United Arab Emirates (Sept. 2014 – Mar. 2019) Operations Manager (Jan. 2014 – Jan. 2016) Executive Coordinator (Oct. 2012 – Jan. 2014) • Worked directly with CEO and angel investors in the evaluation and execution of investment transactions. Prepared materials for potential investments, including financial analysis, market research, due diligence… Show more Senior Operations Manager (Jan. 2016 – May 2018) Senior Account Manager for Asia Pacific and United Arab Emirates (Sept. 2014 – Mar. 2019) Operations Manager (Jan. 2014 – Jan. 2016) Executive Coordinator (Oct. 2012 – Jan. 2014) • Worked directly with CEO and angel investors in the evaluation and execution of investment transactions. Prepared materials for potential investments, including financial analysis, market research, due diligence findings and returns analysis • Supported and facilitated the acquisition of Prepworks with ECS Learning Systems, including leading the transition of Prepworks’ assets into the new company • Determined areas for cost reduction and efficiency gains through analysis of financial statements, cash flows, sales activity reports and other performance data • Implemented procedures to increase efficiency, resulting in $50,000+ of annual savings • Created new procedures for A/R functions that improved billing accuracy by 20% • Conferred with Board members, executives and staff members to establish and implement departmental objectives, policies and procedures • Sole manager for $190,000 annual contract with the United Arab Emirates, worked directly with Abu Dhabi administration to design program and delivery of services to ensure users are actively engaged, resulting in annual YOY growth of 5% • Identified and implemented sales strategies and operational blueprints for value-added resellers (VAR), resulting in new VAR revenues of $152,000 and 100% renewal rates Show less



MEDITECH

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Billing/AR Applications Specialist

  • Jul 2011 - Oct 2012

  Framingham, MA • Provided support and education to customers at 24 different hospitals • Conducted educational seminars to enhance product knowledge and understanding • Troubleshooted, researched, and resolved software issues and system problems quickly and efficiently resulting in regular positive customer feedback • Reviewed internal data sent to the Billing Application and ensured related information was delivered to the General Ledger Application • Composed Internal Technical Documents and… Show more • Provided support and education to customers at 24 different hospitals • Conducted educational seminars to enhance product knowledge and understanding • Troubleshooted, researched, and resolved software issues and system problems quickly and efficiently resulting in regular positive customer feedback • Reviewed internal data sent to the Billing Application and ensured related information was delivered to the General Ledger Application • Composed Internal Technical Documents and Knowledge Base Articles Show less