Ashley Thomas
Customer Support Engineer at ActiveProspect- Claim this Profile
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Topline Score
Bio
LinkedIn User
It is rare to work with someone both technically and non technically, highly, highly skilled. Ashley can be placed in that small, center sliver of the Venn diagram. She is a delight to both groups: the clients we service, and the technical teammates she works alongside (such as myself). As an implementation/support engineer, new and old customers alike find it effortless to speak with someone who can quickly pick up on their technical needs and just as swiftly solve their problems. Ashley also always makes an effort to educate customers on how their system works, empowering them in the process. Ashley’s soft skills guarantee a warm experience with the client, no matter how complex the request. As a teammate, Ashley is a lightning quick study. She is a certified wiz when it comes to technical know-how, to the point she was training me on concepts I hadn’t thought to dig into further before. She is process-oriented and easily collaborates with others whenever we need to escalate items to development or product, for example. I am impressed by the breadth of her skillset and she is a major asset to the team.
Troy McAlpin
Ashley is an outstanding contributor. She excelled at xMatters presenting webinars, writing articles and working with our customers to help them be successful. Ashley has always been very assertive to help her customers, find answers, assist with issues and is a very quick study. She is an asset to any organization. Dedicated, smart and very hard working.
LinkedIn User
It is rare to work with someone both technically and non technically, highly, highly skilled. Ashley can be placed in that small, center sliver of the Venn diagram. She is a delight to both groups: the clients we service, and the technical teammates she works alongside (such as myself). As an implementation/support engineer, new and old customers alike find it effortless to speak with someone who can quickly pick up on their technical needs and just as swiftly solve their problems. Ashley also always makes an effort to educate customers on how their system works, empowering them in the process. Ashley’s soft skills guarantee a warm experience with the client, no matter how complex the request. As a teammate, Ashley is a lightning quick study. She is a certified wiz when it comes to technical know-how, to the point she was training me on concepts I hadn’t thought to dig into further before. She is process-oriented and easily collaborates with others whenever we need to escalate items to development or product, for example. I am impressed by the breadth of her skillset and she is a major asset to the team.
Troy McAlpin
Ashley is an outstanding contributor. She excelled at xMatters presenting webinars, writing articles and working with our customers to help them be successful. Ashley has always been very assertive to help her customers, find answers, assist with issues and is a very quick study. She is an asset to any organization. Dedicated, smart and very hard working.
LinkedIn User
It is rare to work with someone both technically and non technically, highly, highly skilled. Ashley can be placed in that small, center sliver of the Venn diagram. She is a delight to both groups: the clients we service, and the technical teammates she works alongside (such as myself). As an implementation/support engineer, new and old customers alike find it effortless to speak with someone who can quickly pick up on their technical needs and just as swiftly solve their problems. Ashley also always makes an effort to educate customers on how their system works, empowering them in the process. Ashley’s soft skills guarantee a warm experience with the client, no matter how complex the request. As a teammate, Ashley is a lightning quick study. She is a certified wiz when it comes to technical know-how, to the point she was training me on concepts I hadn’t thought to dig into further before. She is process-oriented and easily collaborates with others whenever we need to escalate items to development or product, for example. I am impressed by the breadth of her skillset and she is a major asset to the team.
Troy McAlpin
Ashley is an outstanding contributor. She excelled at xMatters presenting webinars, writing articles and working with our customers to help them be successful. Ashley has always been very assertive to help her customers, find answers, assist with issues and is a very quick study. She is an asset to any organization. Dedicated, smart and very hard working.
LinkedIn User
It is rare to work with someone both technically and non technically, highly, highly skilled. Ashley can be placed in that small, center sliver of the Venn diagram. She is a delight to both groups: the clients we service, and the technical teammates she works alongside (such as myself). As an implementation/support engineer, new and old customers alike find it effortless to speak with someone who can quickly pick up on their technical needs and just as swiftly solve their problems. Ashley also always makes an effort to educate customers on how their system works, empowering them in the process. Ashley’s soft skills guarantee a warm experience with the client, no matter how complex the request. As a teammate, Ashley is a lightning quick study. She is a certified wiz when it comes to technical know-how, to the point she was training me on concepts I hadn’t thought to dig into further before. She is process-oriented and easily collaborates with others whenever we need to escalate items to development or product, for example. I am impressed by the breadth of her skillset and she is a major asset to the team.
Troy McAlpin
Ashley is an outstanding contributor. She excelled at xMatters presenting webinars, writing articles and working with our customers to help them be successful. Ashley has always been very assertive to help her customers, find answers, assist with issues and is a very quick study. She is an asset to any organization. Dedicated, smart and very hard working.
Experience
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ActiveProspect
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United States
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Software Development
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100 - 200 Employee
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Customer Support Engineer
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Mar 2020 - Present
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Ashley Thomas LLC
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Stockton, California
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Real Estate Investor & Property Manager
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Mar 2018 - Mar 2020
Moved proceeds from single family properties into distressed multi-family assets; renovated and rented properties. Moved proceeds from single family properties into distressed multi-family assets; renovated and rented properties.
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xMatters, inc
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United States
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Software Development
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1 - 100 Employee
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Client Success Manager
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Nov 2014 - Feb 2018
Project management of deployment projects for an enterprise SaaS service/software product. Personally delivered training and managed customer relationships to ensure deployment, adoption and renewal. Project management of deployment projects for an enterprise SaaS service/software product. Personally delivered training and managed customer relationships to ensure deployment, adoption and renewal.
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Sr. Manager, Partner Support
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Jul 2013 - Aug 2014
Manage the iPass global wifi service's top resellers of more than 100 customers apiece. Project manage client portfolios of OEM'd software and services. Manage the iPass global wifi service's top resellers of more than 100 customers apiece. Project manage client portfolios of OEM'd software and services.
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iPass (a subsidiary of Syntegra.net)
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Sr. Manager, Global Customer Success
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Oct 2010 - Jul 2013
Manage geographically dispersed Tech Support and Client Success groups.
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Lead Technical Support Engineer
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Dec 2006 - Oct 2010
Lead support engineer responsible for process and day-to-day operations of six technical staff in North America.
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Tech Manager
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1998 - 2001
Manage staff of three development groups of corporate on-premises firewall products. Manage staff of three development groups of corporate on-premises firewall products.
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Sr. VPN Systems Engineer / Manager of Testing & Systems Integration
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1996 - 1998
Manage a staff of testers and support engineers serving a global set of customers for on-prem routers. Manage a staff of testers and support engineers serving a global set of customers for on-prem routers.
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Manager of Customer Support
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1994 - 1996
Develop and manage tech support team, call center. Develop and manage tech support team, call center.
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Education
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Cornell University
Bachelor of Arts (B.A.) -
Cornell University
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