Experience

Global Leadership Forum

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Technical Project Manager

  • Oct 2019 - Present

  • Advocate agile principles and gearing the team to deliver quick market releases by managing a cross-functional team of mobile app developers, server and hardware teams, designers, product managers and QA to deliver the project on time • Identifying key resources and providing the direction required for meeting the project objectives by defining clear deliverables, project roadmap, release plan, resource allocation, funding request, communication plan, risks and issues management plan, test… Show more • Advocate agile principles and gearing the team to deliver quick market releases by managing a cross-functional team of mobile app developers, server and hardware teams, designers, product managers and QA to deliver the project on time • Identifying key resources and providing the direction required for meeting the project objectives by defining clear deliverables, project roadmap, release plan, resource allocation, funding request, communication plan, risks and issues management plan, test plan, and defect management plan while ensuring all resources are actively working toward established milestones • Act as a liaison between vendor and BU to manage, track, and resolve technical and business process failures • Interfaces with project stakeholders at all levels of management including project scope definition and requirements documentation to ensure project priorities are aligned with business needs and expectations • Act as Scrum Master for multiple scrum teams, by facilitating daily standup, agile ceremonies, backlog grooming, and retrospective sessions, iteration planning and demos with a focus on guiding the teams and ensuring successful implementations Show less



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Wireless and LAN/WAN Operations Engineer

  • 2012 - 2018

  Dallas/Fort Worth Area As Wi-Fi Subject Matter Expert, responsibilities included track and manage network availability, reliability, capacity, and utilization issues. Diagnose hardware and software problems, and replace defective components. Configure hardware, software and peripherals. Confer with network users about how to solve existing system problems. Selected Highlights • Contributed to a 45% Mean-Time-To Repair (MTTR) reduction by developing Wi-Fi solutions, support policies, and… Show more As Wi-Fi Subject Matter Expert, responsibilities included track and manage network availability, reliability, capacity, and utilization issues. Diagnose hardware and software problems, and replace defective components. Configure hardware, software and peripherals. Confer with network users about how to solve existing system problems. Selected Highlights • Contributed to a 45% Mean-Time-To Repair (MTTR) reduction by developing Wi-Fi solutions, support policies, and procedures • Provide weekly updates of network diagrams in Microsoft Visio for processes/procedures documentation • Manage a high-volume workload while exceeding the 3-day SLA’s requirement using Cherwell ticketing systems • Resolve Wi-Fi network performance problems using Cisco NCS Prime, maintaining all networking hardware and software (WLC, APs, Midspans), and implement new technologies reducing IT response time by 21%. • Develop productive working relationships with IT Help Desk (ITHD), our vendors (AT&T, SITA, DXC), and Desktop Field Support with troubleshooting, network support, and service changes to minimize down time • Resolve issues with network and routing protocols at all levels of the OSI model, using tools including Wireshark, Riverbed Opnet, VNE Netcollector • Prepare reports for senior management escalations, incident management calls, and on-call rotation for Severe 1 and Severe 2 outages which are revenue impacting, and present to senior management • Exploring ways to integrate Agile methodologies into daily operational tasks such as Work Order Incident tracking, failover testing, and IOS Upgrades • Rollout Cherwell Incident Management systems to optimize network performance and incident ticketing/tracking Show less



Jackson State University

• United States
• Higher Education
• 700 & Above Employee

• College Algebra/Calculus Tutor

  • Jan 2012 - May 2012

  Aiding undergraduates in College Algebra & Calculus Assisting student,staff members, and faculty members in planning, developing tasks, experiments and grading Creating innovative ways to make math interested improve student learning outcomes and demonstrate that math is fun easy and a necessity.