Experience

Clarity Diagnostics, LLC

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Operations and Project Manager

  • Sep 2020 - Present



KM Strategic Management

• Hemet, California, United States

• Systems Administrator RIS/PACS Admin

  • Oct 2019 - Sep 2020

  • IT Manager of 4 radiology centers and 15 independent managed care physician locations • Project lead on product version upgrades & implementation of Nuance Powerscribe, Office 365 RIS version upgrade, and companywide Windows 7 – 10 OS upgrades • Project lead on purchase and integration of Salesforce ticketing system, Ambra Health Imaging System, Sortly Hardware Tracking System & Imagine Pay Billing Product • Research, purchase, provision servers and provide Lifecycle maintenance of 35 physical Servers • Respond to client ticket requests, resolve technical and workflow issues, document solutions and publish results for future use • Author and update healthcare audits to ensure compliance with HIPAA/ State / Federal laws • Assess cyber-security risks, secure all threats identified by penetration tests and create security newsletters for employees to mitigate risk from end users



U.S. Geological Survey (USGS)

• Research Services
• 700 & Above Employee

• Tier II Technical Analyst - Team Lead

  • Dec 2017 - Oct 2019

  • Provide technical support to 10,000+ employees and contractors across hundreds of USGS locations nationwide with diverse computer systems; accurately diagnose hardware and software issues, address network outages, create and monitor trouble tickets via online Remedy ticketing system and follow up to ensure resolution of the ticket • Manage team of 8 contractors, assign tickets, ensure we achieve contract metrics, report back to PM ticketing trends and any issues we identify with work flow • Successfully perform installations and upgrades, hardware repairs, maintenance, technical assistance such as: resetting passwords in AD, installing software, configuring hardware • Created images and deployed laptops and workstations for scientists and staff at US Geological Survey using CloneZilla, PXE Boot and OSD • Windows 7 – 10 OS upgrade team: support migrating over 700 local users to Win 10 OS • Liaise with multiple vendors, including both service providers and third-party support • Document troubleshooting and operating procedures, create WikiHow pages for future use • Support all client equipment and software packaging for deployment both face to face and remotely using RDP and Bomgar • Management of computers in DHCP, Active Directory and IP Control • Safeguard the network, servers and security systems against unauthorized infiltration, modification, destruction or disclosure by enforcing mandated security policies and security equipment using McAfee, Windows Defender and Symantec Endpoint Protection • Maintain a 98% first call resolution, thereby reducing call back rates and open tickets and enhancing customer service experiences of the clients. Received multiple awards for highest level of customer satisfaction and high survey results, as well as personal productivity



KinderCare Learning Companies

• United States
• Education Management
• 700 & Above Employee

• Assistant Director

  • Oct 2016 - Dec 2017

  • Assisted Center Director in teaching staff, supporting families, operational objectives, maintaining NAEYC accreditation, and enrollment goals at KinderCare center. • Singularly responsible for maintaining VA State licensing guidelines, including for classrooms, kitchen, playground, building codes, and school buses. • Completed CDA Classes through Rasmussen College to enhance knowledge and understanding of KCE goals • Created and marketed additional learning programs to generate revenue and enhance education for students



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Regional Manager

  • Jan 2011 - Sep 2016

  • Directly responsible for regional performance with percent on goal provided by the company • Handled member retention, customer service, maintenance issues, EFT clear-ups, billing issues • Oversaw sales and marketing for Virginia and DC area LA Fitness health clubs • Multi-unit manager responsible for over 120 employees over multiple locations in region • Interfaced with other company’s owners & human resource departments for cross-marketing • Launched national corporate wellness programs with Washington Redskins Cheerleaders, Dave & Busters, Kaiser Permanente, Cuisine Solutions, and hundreds of other businesses • Recruited and trained club employees in Fitness Sales team, Personal Training Staff, Kids Club Daycare, Operations, Janitorial, Lifeguards, and Aerobics Instructors • Implemented regional ‘boot camp’ training seminars for staff and other managers • Handled money, accounting issues, and secure information from clients