Ashley Dow
Regional Operations Manager at Panoramic Health- Claim this Profile
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Bio
Credentials
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HDI- Customer Service Representative
HDIApr, 2012- Nov, 2024 -
HDI- Support Center Analyst
HDIDec, 2011- Nov, 2024
Experience
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Panoramic Health
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Regional Operations Manager
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May 2022 - Present
Responsible for planning, budgeting, and driving implementation of care models, technology solutions, and team to support government and commercial value-based care programs. Resulting in 100% of Quality KPIs being met for 2022. Lead teams nationally of regional VBC clinical operations staff including Medical Assistants, Registered Dietitians, Social Workers, and Registered Nurses to drive patient outcomes and cost of care savings tracking progress against key performance metrics. Created National Training Program for ten operations leaders with plan for underperforming markets and leaders. Implemented National Training Program for ten Operations leaders while deploying underperforming market/ operations leader plan for one. As of March 2023 all market leaders were meeting Q1 stretch goals. Managed various programs acting as a liaison between Panoramic Health and various vendors such as practice leadership, Uber Health, Find Help, Insignia, Athena, Epic, ECW and Salesforce. Drove culture initiatives including remote scavenger hunts, KPI contests, and various other team building activities.
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Simply Beautiful Smiles, Inc
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Regional Operations Manager
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Dec 2021 - Apr 2022
Acted as Regional Operations Manager supporting five to seven offices across two states with an overall operating budget of $36 million annually. Drove sales, strategies tactics and plans for each office while managing retention, onboarding and recruitment. Tracked billing and payments working closely with accounts payable and credentialing to track and grow payments. Assisted with acquisitions and EMR transitions including training and monitoring staff performance. Acted as Regional Operations Manager supporting five to seven offices across two states with an overall operating budget of $36 million annually. Drove sales, strategies tactics and plans for each office while managing retention, onboarding and recruitment. Tracked billing and payments working closely with accounts payable and credentialing to track and grow payments. Assisted with acquisitions and EMR transitions including training and monitoring staff performance.
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MONARCH CARE SERVICES OF BUCKS COUNTY, LLC
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United States
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Medical Practices
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1 - 100 Employee
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Regional Operations Director
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Jan 2018 - Dec 2021
Oversee multiple homes across Eastern PA, while responsible and accountable for all operations including staffing, financial, clinical and administrative performance. Manages daily activities and resources, staff engagement, development and productivity, policies and procedures, patient satisfaction, budgeting, quality and safety, supplies, community presence and external relationships. Works directly with CEO/COO, providers, home care staff and external partners to achieve high-quality care, exceptional service and company financial goals.
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Aristacare @ Ivy Hill
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1401 Ivyhill Road Wyndmoor, Pa 19150
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Director Of Admissions
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Jan 2017 - Jul 2017
Manage customer flow, admissions process, and patient experience in a 145 Bed Skilled and Long Term care facility Work with internal and external teams to create a marketing program for healthcare services. Maintain reports and statistics indicating customer flow, pending and lost inquiries, denials, and hospital discharge and transfer meetings. Create customer service training program and conduct New Hire Customer Service Orientation and Training. Conduct retention and recruitment meetings, trainings and events to gage employee satisfaction. Maintain current knowledge of ACO's, bundle payment models and other alternative payment models Coordinates and participates in presentations about the center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources. Works with Administrator and Director of Nursing to ensure customer satisfaction and to assess/respond to customer satisfaction surveys
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NewCourtland
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Utilization Management Specialist
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Oct 2015 - Jan 2017
Under the direction of the AVP of Utilization Management, the UM Specialist implements and supports processes that assist the network reach and/or maintain established utilization goals. The individual, acting as a resource to the staff, will develop and present strategic and operation data based decisions. The UM specialist also promotes cost effective and quality care through the appropriate utilization of resources. Under the direction of the AVP of Utilization Management, the UM Specialist implements and supports processes that assist the network reach and/or maintain established utilization goals. The individual, acting as a resource to the staff, will develop and present strategic and operation data based decisions. The UM specialist also promotes cost effective and quality care through the appropriate utilization of resources.
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DaVita Kidney Care
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United States
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Hospitals and Health Care
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700 & Above Employee
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Operations Supervisor
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Jul 2011 - Oct 2015
Monitor and manage workflow and assignments for 22 full time teammates + Managed $7 million in annual revenue ending fiscal 2014 with a $300,000 surplus by reducing overtime 57% amongst other factors + Increased hospital discharge planner satisfaction score by 12% + Manage all teammate employment activity such as hiring, promoting, job performance evaluations, and disciplinary actions with appropriate approvals as required + Prepare and present monthly operations metrics to field and internal leadership (ROD & DVP) with action plans to track and reduce metric based opportunities
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Rencic Dermatology
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Glen Mills, PA
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Medical Assistant/ Receptionist
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Dec 2008 - Sep 2010
• Explain treatment procedures to patients, prepare patients for examination or surgery, and assist the physician during the examination or surgery • Collect and prepare laboratory specimens, dispose of contaminated supplies, and sterilize medical instruments • Arrange examining-room instruments and equipment, maintain supplies and equipment, and keep examining rooms neat and clean. • Dress and clean patient wounds, give care instructions following treatments and surgeries • Clean and restock patient rooms after each treatment or surgery •Perform many administrative duties, including answering telephones, greeting patients, updating patients’ medical records, filling out insurance forms, handling correspondence, scheduling appointments, and arranging laboratory services •Greets office patients, obtains and/or verifies registration information and routes patients and associated documents appropriately and efficiently. Verifies insurance benefits, explains financial requirements to patients •Prepare patients initial medical records for use in conjunction with the patient visit. •Makes incoming office calls, responds to routine inquiries, makes appointments, updates patient registration, routes calls to appropriate area, takes messages accurately, requests and/or retrieves medical record information as needed, and appropriately follows through on requests. Answers non-medical questions and gives non-medical information to patients within practice guidelines. •Checks patients out, schedules return office appointments, collects over-the-counter payments, verifies encounter form for completeness and checks to see ICD-9 and CPT codes are logged into record for encounter. Posts charges and over-the-counter payments, issues patients walk-out statements and maintains cash drawer. •Oversees the medical records, routes correspondence appropriately, releases medical record information in accordance with practice policy and all HIPPA guidelines.
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Education
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2004 - 2009
West Chester University of Pennsylvania
Professional Studies, Philosophy
Community
