Patient Care Coordinator

• Jul 2021 - Present

Insurance Specialist Insurance Specialist

Independent Beauty Consultant

• Apr 2014 - Present

Conduct one-on-one client consultations to identify skin care needs and answer questions regarding product line. Perform facials and makeovers. Manage all aspects of the business including inventory control, marketing, product presentation, customer relations, and bookkeeping. Conduct one-on-one client consultations to identify skin care needs and answer questions regarding product line. Perform facials and makeovers. Manage all aspects of the business including inventory control, marketing, product presentation, customer relations, and bookkeeping.

Lead Manager

• Nov 2020 - Jul 2021

Member Experience Manager

• Mar 2018 - Jul 2021

Generating personal training/membership sales and retention. Develop, train, and manage assistant manager and personal trainers. Develop and maintain an energetic club culture while maintaining all club and cleanliness standards. Ensure quality control of training sessions and customer service standards.

Assistant Manager

• Sep 2017 - Mar 2018

Administrative Assistant & File Clerk

• Jan 2016 - Sep 2017

Worked with many insurance companies to ensure patient benefits and coverage. Maintain utmost discretion when dealing with sensitive topics. Typed documents such as correspondence, drafts, and prepared reports for office manager and doctors. Organized and maintained files and filing system for new and existing patients. Checked daily schedules for accuracy, arranged patient charts for next day. Worked with many insurance companies to ensure patient benefits and coverage. Maintain utmost discretion when dealing with sensitive topics. Typed documents such as correspondence, drafts, and prepared reports for office manager and doctors. Organized and maintained files and filing system for new and existing patients. Checked daily schedules for accuracy, arranged patient charts for next day.

Assistant Shop Manager

• Sep 2011 - Jul 2015

Maintain record of daily/weekly/monthly sales and generate report for store and district manager. Train staff to deliver outstanding customer service. Motivate sales employees to improve morale, performance, and store revenue. Addressed customer inquiries and resolved complaints. Reorganized and stocked the sales floor to meet company demands. Write order supply requests to replenish supplies. Maintain record of daily/weekly/monthly sales and generate report for store and district manager. Train staff to deliver outstanding customer service. Motivate sales employees to improve morale, performance, and store revenue. Addressed customer inquiries and resolved complaints. Reorganized and stocked the sales floor to meet company demands. Write order supply requests to replenish supplies.

Customer Service Associate

• Aug 2008 - Aug 2011