Administrative Support Specialist

• Jan 2023 - Present

Recreation Specialist

• Jun 2012 - Mar 2023

Design and execute enrichment and recreational programs and events for small and large groups, including but not limited to indoor/outdoor sports, cheer leading, dance, arts and crafts, fitness/aerobic exercise. Initiate, design and develop creative content for various centers, including flyers, social media platforms including, Facebook and Instagram, to boost visibility. Collaborate with liaisons, community partners, outside organizations and parks and recreation councils to enhance programming. Create designs using Photoshop, Adobe Creative Suite, HTML and CSS, marketing materials for multiple programs and special events throughout city. Establish and employ use of measures, analyze, evaluate, track and monitor success of recreation programs with computer systems and written reports including information provided by surveys and participant feedback. Monitor rates of retention, along with previous program data to anticipate future program necessities. Lead multiple teams within division to devise and implement effective programming using detailed timelines for staff and program goals. Collect and compile data weekly for after school meals report provided by Capital Area Food Bank and Business Food Solutions (shelf -life meals); Summer Meals program (cold meals) as well as train staff in proper food handling procedures. Submit requests through daily use of Internet portals such as RecTrac, Administrative Software Application (ASAP), Systemic Maintenance and Repair Tool-Department of General Services (SMART DGS), and Office of the Chief Technology Officer (Octo)-Quickbase- to monitor/create activity calendars, take attendance, process maintenance requests, request marketing materials, order supplies and manage inventory. Manage general services, prepare and respond to e-mails, address and process complaints, provide patron accommodations, and participate in community outreach. Show less

Manager of Customer Service

• Mar 2018 - Jan 2019

• Identify and approach, in a proactive and guest friendly way, potential guest issues and solutions. • Schedule bookings for rentals and specials events within RecTrac and preparing patron correspondence contracts and guest lists. • Apply refunds and credits to customer accounts promptly. • Oversee CSR’s at both front desk and outside booth to assure operations are in accordance with agency policies and procedures. • Ensure CSR’s end of shift batches and monies are correct. Make adjustments as needed. • Create designs using Photoshop, Adobe Creative Suite and Microsoft Publisher. Show less

Barista

• Jan 2016 - Jul 2017

Greeted and listened effectively to customers to ensure courteous and quick service Maintained cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash. Prepared and served drinks and food in accordance with health codes and Starbucks standards. Performed all support tasks such as cleaning cases and equipment, and restocking display cases. Worked on registers daily to authorize returns and exchanges, and audit receipts. Greeted and listened effectively to customers to ensure courteous and quick service Maintained cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash. Prepared and served drinks and food in accordance with health codes and Starbucks standards. Performed all support tasks such as cleaning cases and equipment, and restocking display cases. Worked on registers daily to authorize returns and exchanges, and audit receipts.

Club Service Representative

• May 2014 - Sep 2014

• Had working knowledge of and follow all relevant Standard Operating Procedures and Work Instructions. • Performed data entry and provide team project support. • Maintained member files, assist with educating, orientation and credentialing providers. • Logged, researched and made necessary account adjustments. • Had working knowledge of and follow all relevant Standard Operating Procedures and Work Instructions. • Performed data entry and provide team project support. • Maintained member files, assist with educating, orientation and credentialing providers. • Logged, researched and made necessary account adjustments.

Financial Sales Consultant

• Jun 2011 - Jun 2012

• Collaborated with team members to market bank products to customers and potential customers through in-store marketing and in-aisle prospecting within GIANT supermarkets. Conducted on the job training with new employees. • Achieved personal sales goals and actively participated in branch sales and marketing activities. • Accurately conducted teller debit and credit transactions in compliance with bank policies and procedures. • Verified cash when overages and/or shortages occurred; assisted consultants when balancing problems which occurred. Balanced and settled ATM issues. • Conducted in branch sales and operational meetings. • During the absence of the Branch Manager I was the overseer of the Branch assisting in supervising the activities of the Branch. • Collected sensitive and personal information for deposit and loan underwriting handling payoffs through ETF to financial corporations and title companies. • Acquired, retained, and expanded new and existing bank customer relationships by profiling to discover needs, recommending best products and services, cross selling, closing a sale, proactively contacting and meeting customers, asking for referrals, and conducting appointments. • Provided client services to include personal and business banking. Products including personal and business checking and savings accounts, credit needs, merchant services and treasury management. Show less

Retail Sales Representative

• Mar 2009 - May 2012

• Met personal monthly sales goals on a regular basis. • Researched and recommended new potential sales opportunities to management. • Analyzed information regarding product features and attributes, and ensured proper demonstrations were made. • Performed administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork, and sustained a clean environment. • Met personal monthly sales goals on a regular basis. • Researched and recommended new potential sales opportunities to management. • Analyzed information regarding product features and attributes, and ensured proper demonstrations were made. • Performed administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork, and sustained a clean environment.

Teen Computer Camp Director/Inclusion Support Specialist

• Aug 2006 - Jan 2010

• Supervised staff, planned, originated and carried out daily and specialized programs.• Developed routines, schedules and procedures for camp operation.• Instructed campers how to efficiently navigate through Adobe Photoshop and Microsoft Power Point software to execute functional webpages and Power Point presentations.• Established a clear objective for each Inclusion child. Helped develop appropriate objectives, learning strategies, educated and informed teachers and parents of plans, objectives and progress as it related to child. Show less

Inclusion Support Specialist

• May 1999 - Aug 2006

• Assisted camp director with designing and planning camp activities to be conducted for all of the children.• Communicated with and interpreted for deaf campers.• Provided an atmosphere for developing good morale and wellbeing amongst campers.• EstablisheD a clear objective for each inclusion child, helped develop the appropriate learning strategies, and educates and informs teachers and parents of plans, objectives and progress as it relates to the child.• Responsible for safety, personal care and discipline of all the campers.• Promoted camper participation in all activities. Show less

Cashier

• Nov 2005 - Nov 2006

Handled returns, exchanges, placed service orders and ensured customer satisfaction Successfully sold computer hardware, software and accessories in a retail setting Performed testing, troubleshooting and minor repairs on consumer electronics Handled returns, exchanges, placed service orders and ensured customer satisfaction Successfully sold computer hardware, software and accessories in a retail setting Performed testing, troubleshooting and minor repairs on consumer electronics