Experience

D.R. Nelson & Associates, Inc.
• Executive Assistant

  • Mar 2014 - Present

Robertson Brothers Company (New Home Builder)
• Real Estate
• 1 - 100 Employee
• Administrative Assistant/Permit Coordinator

  • Jun 2013 - Mar 2014


Keller Williams Troy Market Center

• Administrative Assistant /Short Sale Processor

  • Aug 2012 - Jun 2013

  Manage day-to-day activities and support realtors thereby enabling them to focus on developing and securing sales. Meet and develop relationships with clients by providing high levels of customer service. Coordinate all personal marketing and market analysis, manage and develop client database, and oversee all administrative facets to facilitate increased closings with minimal delays. Prepare and submit property listings and purchase agreements, review HUD1 and approval letters, and negotiate offers and short sales with lenders. Show less



Max Broock Realtors

• United States
• Real Estate
• 200 - 300 Employee

• Admin Assistant/Short Sale Processor

  • May 2011 - Aug 2012

  Manage day-to-day activities and support realtors thereby enabling them to focus on developing and securing sales. Meet and develop relationships with clients by providing high levels of customer service. Coordinate all personal marketing and market analysis, manage and develop client database, and oversee all administrative facets to facilitate increased closings with minimal delays. Prepare and submit property listings and purchase agreements, review HUD1 and approval letters, and negotiate offers and short sales with lenders. Show less



Real Estate One

• Administrative Assistant

  • May 2009 - May 2011

  Accepted increasing responsibility demonstrating flexibility and ability to learn quickly. Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service. Answered 20 line switchboard with 100 extensions, paged overhead, setting over 65 showing appointments a day, making copies, filing mail, and distributing faxes. Handled individual needs of the office manager and 114 agents. Greeted new and established clients in a professional and enthusiastic manner ensuring that they were treated as valued customers. Excelled in leading, motivating, facilitating, coaching, and mentoring other staff members as well as agents. Responsible for hiring and training office staff, as well as managing and training five current employees. Assisted the agents in marketing themselves, by learning programs specific to Real Estate One as well as other useful programs. Cross trained in all aspects of office support-front desk, listing load, and the commission department. Show less


Billhighway
• United States
• Financial Services
• 1 - 100 Employee
• Client Care Specialist

  • Jan 2009 - May 2009


Family Video

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Jun 2003 - Jan 2009

  Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels. Maintained sales team statistics and work schedules for 10+ employees, while training and coaching new and existing sales associates in sales techniques, dealing with customer situations, and troubleshooting various problems. Interviewed job applicants to select people meeting employer qualifications. Increased store revenue by fifteen percent. Raised ecommerce sales by forty five percent and boosting store to top sales team in our region. Show less