Experience

TKW Research Group

• Australia
• Market Research
• 100 - 200 Employee

• CATI Manager

  • Oct 2008 - Present

  I oversee and manage the day-to-day operations of a Computer-Assisted Telephone Interviewing (CATI) market research team. My expertise lies in conducting high-quality market research studies using CATI methodology and managing and training a team of CATI agents to ensure that our clients receive accurate and valuable insights into their target markets. With 15 years of experience in the market research industry, I have a deep understanding of the latest trends and best practices in market research and am dedicated to helping our clients make informed decisions based on data. Show less



CDM Direct

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Operations & Digital Marketing

  • Jul 2016 - Present

  CDM Direct is a provider of end-to-end customer experience solutions. Our cloud-based tools offer advanced business intelligence and analytical capabilities, allowing our clients to make informed decisions. We offer a range of inbound, outbound, and marketing services designed to help businesses acquire, retain, and grow customers. At CDM Direct, we specialize in direct response inbound call campaigns, product recall and disaster recovery, customer service and technical support, appointment setting, digital and social media marketing, database building and data cleansing, surveys and polling, bulk customised SMS campaigns, IVR audio production, and call center outsourcing. Our team of experts has extensive experience in strategizing and implementing structured sales, service, and direct response projects in the field. We provide skilled and capable staff, state-of-the-art technology and phone systems, and comprehensive campaign management, including design, scriptwriting, staff acquisition, training, metric analysis, and staff coaching. With CDM Direct, you can trust that your customer experience needs will be handled with the utmost care and professionalism. Show less



Swinburne University of Technology

• Australia
• Higher Education
• 700 & Above Employee

• Graduate of Business Marketing

  • Feb 2006 - Oct 2009

  Bachelor of Business Marketing Major in Marketing Minor in Media Studies Advanced Diploma of Business Marketing Certificate IV Marketing Certificate III Sales Bachelor of Business Marketing Major in Marketing Minor in Media Studies Advanced Diploma of Business Marketing Certificate IV Marketing Certificate III Sales



SPC Global Ltd

• Australia
• Food and Beverage Services
• 200 - 300 Employee

• Food Processing Operator

  • Jan 2004 - Dec 2007

  Food & Machine processing Operator Quality Control & Assessment Food & Machine processing Operator Quality Control & Assessment