Head of Operations

• Oct 2022 - Present

Vice President Operations

• Jan 2022 - Nov 2022

Leading change initiatives in rapid-growth environments. Focused on maturing and developing various areas with an intent on positively connecting and impacting the business. Leading our Member Experience team where we focus on operational excellence of support channels, onboarding, engagement, and retention of nearly 1 Million Members, upgrades to annual plans, and win-back of departed members.

Director of Human Resources

• Mar 2021 - Jan 2022

Strategically maturing the Human Resource functions to support the rapid change of one of America’s fastest-growing media companies.

Director of Organizational Development

• Jan 2018 - Mar 2021

Work directly with the CHRO to: - Design and execute employee retention and employee engagement initiatives. - Develop and roll out corporate wide Training Programs including our Leadership Development Program and Managers Training Academy - Succession Planning, Tracking and Development - Manage departmental goals and deliver monthly business review and quarterly risk management reports - Conduct vendor assessment, contract negotiations and business recommendations - Consult managers on employee relations including performance issues and improvement plans - Work with managers on building out diverse and effective teams through the recruiting and coaching processes to elevate their teams - Advocate and transcend CSI's culture to all locations Show less

Human Resources Manager

• Sep 2011 - Jan 2016

HR Program Manager Work directly with the CHRO to: - Design and execute employee retention and employee engagement initiatives. - Develop and roll out corporate wide Training Programs including our Leadership Development Program and Managers Training Academy - Succession Planning, Tracking and Development - Manage departmental goals and deliver monthly business review and quarterly risk management reports - Conduct vendor assessment, contract negotiations and business recommendations - Consult managers on employee relations including performance issues and improvement plans - Work with managers on building out diverse and effective teams through the recruiting and coaching processes to elevate their teams - Advocate and transcend CSI's culture to all locations HR Business Partner - Recruiting - Onboarding - Benefit Administration - Quarterly New Hire Orientation - Performance Management - Facilitate 7 Habits of Highly Effective People - Quarterly Newsletter Show less

National Account Manager

• Jul 2010 - Aug 2011

BEAED, LP. DBA COMMUNIKAY GRAPHICS (A MINORITY OWNED ENTERPRISE) - Consistently met or exceeded monthly sales goals - Routinely managed all aspects of large volume projects, including Communikay's single largest order received within the company - Played an active role in Business Development and Marketing - Worked professionally with diverse buyers and executives from multiple Fortune 500 companies to offer Point of Sale Printing and Graphics material for their advertising initiatives. - Took on additional projects outside the sales realm Show less

Business Development

• Sep 2009 - Nov 2010

Accessed new markets to ensure annual business growth Networked through Small Business and Minority Business Channels to bring our brand to market Created and Managed new product ideas and prototypes Secured new leads through SELLING the COMPANY's ability for National Sales Representatives to SELL our line of PRODUCTS Accessed new markets to ensure annual business growth Networked through Small Business and Minority Business Channels to bring our brand to market Created and Managed new product ideas and prototypes Secured new leads through SELLING the COMPANY's ability for National Sales Representatives to SELL our line of PRODUCTS

Inside Sales Representative

• Aug 2008 - Jul 2010

Primary Functions Included: Creating Marketing Materials Developing internal and external relationships Managing multi-location accounts - Promoted to Outside Sales Representative Focus was on New Business Development Secured multiple new accounts Successfully captured highly profitable businesses in a new industry Primary Functions Included: Creating Marketing Materials Developing internal and external relationships Managing multi-location accounts - Promoted to Outside Sales Representative Focus was on New Business Development Secured multiple new accounts Successfully captured highly profitable businesses in a new industry

Executive Assistant to the Vice President (Internship)

• Jan 2008 - May 2008

- Executive Assistant to the Vice President of the company Duties included: Updating Files Brainstorming & implementing productivity improvements Counseled Department heads on strategies of sales Acquiring sponsorship for advertising in Music Magazines - Executive Assistant to the Vice President of the company Duties included: Updating Files Brainstorming & implementing productivity improvements Counseled Department heads on strategies of sales Acquiring sponsorship for advertising in Music Magazines

College Program Intern

• Jan 2005 - Sep 2005

Spring-Advantage Internship Resorts: Disney's The Polynesian Resort (Magic Kingdom), Disney's The Yacht and Beach Club Resort (MGM Studios) Media Relations: Wide World of Sports Complex Also took relevant coursework at Disney University throughout internship. Spring-Advantage Internship Resorts: Disney's The Polynesian Resort (Magic Kingdom), Disney's The Yacht and Beach Club Resort (MGM Studios) Media Relations: Wide World of Sports Complex Also took relevant coursework at Disney University throughout internship.