Ashley Kaplan

Director of Training and Compliance at Proland Title Company
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Qualia Certified User
    Qualia
    Mar, 2021
    - Nov, 2024

Experience

  • Proland Title Company
    • United States
    • Insurance
    • 1 - 100 Employee
    • Director of Training and Compliance
      • Aug 2020 - Present

      Professional Land Title Company (“ProLand”) is an Arkansas-based real estate title company that provides title services in numerous states. ProLand has more than doubled in size since 2020 and continues its rapid growth through acquisitions and opening offices in new markets. • Create custom-coded documents for the title production systems SoftPro and Qualia using each system’s proprietary coding languages and/or tagging methods • Customize and formulate tasks and data fields in SoftPro using their proprietary coding language based on Iron Python • Export, transform, and manipulate KPI and revenue data from SoftPro and Qualia into Excel to create custom reports and dashboards o Excel techniques utilized include dynamic tables, pivot tables, VLOOKUP, HLOOKUP, nested IF statements, and INDEX/MATCH • Conduct daily and monthly escrow account reconciliations; investigate and resolve and discrepancies • Serve as CRM software administrator and liaison to software providers • Manage training and post-closing team • Integrate new employees into the company’s production systems • Create/modify and implement processes and procedures to adapt to operational changes and challenges

  • Independent Contractor
    • Title Insurance Business Operations Consultant
      • Mar 2019 - Present

      Using my knowledge and expertise from 10 years in the real estate title industry, I collaborate with independent title agents to improve processes and increase profits. In conjunction with key decision-makers, I review their current workflow and evaluate existing employee roles and responsibilities to make recommendations to increase efficiency. Because software is ever-evolving, I ensure that my clients are getting the most from the platform they are using. Additionally, I develop and implement policies and procedures that are compliant with the American Land Title Association’s (ALTA’s) Best Practices.

  • Ashley Kaplan LLC
    • Little Rock, Arkansas Area
    • Web Designer
      • May 2018 - Present

      As a web designer, I create strategically-designed websites in WordPress, Kajabi, or GoDaddy’s Website Builder, according to the client’s needs. I also provide website maintenance programs for clients who are too busy to keep up with the necessary updates themselves. As a web designer, I create strategically-designed websites in WordPress, Kajabi, or GoDaddy’s Website Builder, according to the client’s needs. I also provide website maintenance programs for clients who are too busy to keep up with the necessary updates themselves.

  • Kaplan Construction Group
    • Little Rock, Arkansas, United States
    • President & CEO
      • May 2015 - Present

      Kaplan Construction Group is family-owned and -run residential construction company in Little Rock, AR, specializing in high-end kitchen and bathroom remodels. • Oversee all financial transactions, including bank reconciliations, and manage the accounts payable and accounts receivable process • Update and maintain accurate financial records, contracts, annual budgets, tax reports, and financial statements • Process invoices, checks, and payroll for employees and independent contractors

  • JH Title Group, LLC
    • Little Rock, Arkansas Area
    • Compliance & Training Officer/HR Liaison
      • Jan 2013 - Mar 2019

      JH Title Group was a multi-state management and acquisition company in the title insurance industry. As Compliance & Training Officer, I ensured that our company and staff remained updated on current industry standards and received any necessary training as needed. Along with our CIO, I oversaw and coordinated third-party audits for ALTA’s Best Practices compliance. As project manager of a company-wide software conversion, I coordinated with our software provider and our staff to evaluate roles and responsibilities to ensure not only that the new software was optimized to suit our particular needs in a niche market, but also that our staff were given the tools they needed to complete their jobs as efficiently as possible. As HR Liaison, I managed day-to-day HR duties, including FMLA oversight, employee on- and off-boarding, and benefits administration. In addition to these roles, I also served as our company’s CRM software administrator, which allowed me to remain closely integrated with the operational aspects of our company while providing software customizations to meet our users’ and clients’ needs.

  • Associates Closing & Title, LLC
    • Little Rock, Arkansas Area
    • Disbursement Officer
      • Jun 2011 - Dec 2012

      Associates Closing & Title is a multi-state real estate title and closing company. As Disbursement Officer, I managed the post-closing escrow disbursements for a high-volume closing office. Additionally, I provided monthly production reports and updates to management. Associates Closing & Title is a multi-state real estate title and closing company. As Disbursement Officer, I managed the post-closing escrow disbursements for a high-volume closing office. Additionally, I provided monthly production reports and updates to management.

  • Wilson & Associates, Attorneys at Law
    • United States
    • Law Practice
    • 100 - 200 Employee
    • Loss Mitigation Specialist
      • Apr 2010 - Jun 2011

      While working as Loss Mitigation Specialist, I provided customer support for a multi-state law firm specializing in mortgage banking. While working as Loss Mitigation Specialist, I provided customer support for a multi-state law firm specializing in mortgage banking.

  • University of Wyoming
    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Research Assistant
      • Nov 2009 - Apr 2010

      Throughout my tenure as a GRA, I led multiple research trials pertaining to bovine nutrition and reproduction. Not only did I collect and analyze the data from those trials, I also presented the data at regional and national meetings. Additionally, I authored and contributed to various articles for scientific and University Extension publications. Throughout my tenure as a GRA, I led multiple research trials pertaining to bovine nutrition and reproduction. Not only did I collect and analyze the data from those trials, I also presented the data at regional and national meetings. Additionally, I authored and contributed to various articles for scientific and University Extension publications.

  • University of Missouri-Columbia
    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Research Assistant
      • Aug 2007 - Nov 2009

      Throughout my tenure as a GRA, I led multiple research trials pertaining to bovine nutrition and reproduction. Not only did I collect and analyze the data from those trials, I also presented the data at regional and national meetings. Additionally, I authored and contributed to various articles for scientific and University Extension publications. Throughout my tenure as a GRA, I led multiple research trials pertaining to bovine nutrition and reproduction. Not only did I collect and analyze the data from those trials, I also presented the data at regional and national meetings. Additionally, I authored and contributed to various articles for scientific and University Extension publications.

Education

  • University of Missouri-Columbia
    Bachelor of Science - Cum Laude, Animal Sciences

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