Experience

Brightworks Sustainability

• United States
• Environmental Services
• 1 - 100 Employee

• IT Administrator/Project Manager

  • Jul 2022 - Present



KPFF Consulting Engineers

• United States
• Civil Engineering
• 700 & Above Employee

• IT Administrator

  • Jan 2022 - Mar 2022

  ● Provided first-line and escalated IT support to ~100 users across 3 office locations and WFH.● Troubleshooting and resolution of problems involving all aspects of the Windows 10, Server 2016/2019 business environment.● Active Directory, Group Policy, and WSUS implementation and management.● Microsoft 365 and Azure Active Directory user/device administration (Global Admin): Piloted the company’s first exploration and deployment of Intune/Endpoint Manager, and Windows Defender/ATP.● Re-designed the office’s legacy on-prem Sharepoint site after migrating to the cloud.● Implemented and supported the abrupt rollout of Microsoft Teams and E3 licensing at the onset of the COVID-19 global pandemic.● Created and was responsible for IT onboarding/offboarding procedures, as well as documentation of help desk problems and resolutions.● Developed workflows for IT project management and team organization.● Implemented and maintained several new technologies for optimization and asset management purposes, including MDT server, PDQ Deploy, and Lansweeper.

• IT Support Technician

  • Jul 2018 - Jan 2022



Ankrom Moisan

• United States
• Design Services
• 200 - 300 Employee

• IT Support Specialist

  • Jan 2016 - Jul 2018

  ● Provided technical support to over 300 employees, including two remote office locations.● Imaging and complete setup of user workstations per company standards.● Packaging and deployment of software to PC and Mac workstations via SCCM and JAMF.● Troubleshooting and resolution of problems within architectural software including Autodesk Revit, AutoCAD, Bluebeam Revu, Newforma Project Center, and SketchUp.● Maintained an inventory and tracking sheet of all IT equipment.● Documentation of help desk problems and resolutions.● Conference room and web meeting support.● User account maintenance, including new user and group creations in Active Directory.● Supported all users via chat, email, phone calls, and in-person.