Experience

JS Dwellings
• United States
• Design Services
• 1 - 100 Employee
• Design Assistant

  • Mar 2023 - Present

Freelance
• Egypt
• Human Resources
• 1 - 100 Employee
• Graphic Designer

  • Aug 2013 - Present


Apartment F

• United States
• 1 - 100 Employee

• Retail Operations Manager

  • Oct 2020 - Nov 2022

  * Spearheaded the brick-and-mortar business along with substantial involvement in e-commerce, wholesale fulfillment, events, social media, merchandise planning and buying. * Supervised all store-level operations ranging from day-to-day processes and procedures to cultivating a high-level customer experience and maintaining an impressive store environment. * Responsible for hiring, training, and management of retail employees. Ensured each team member’s understanding of systems and procedures, product knowledge, customer service, and sales expectations through regular training, coaching, and consistent feedback. * Managed various channels of communication to correspond with clientele and business partners. * Assisted business owner in the curation of merchandise. This involved the selection of wholesale product from external vendors as well as sourcing and design for in-house collection of goods sold under the brand. * Directed the Trade Program working as a liaison to industry professionals in the interior design field. * Collaborated in various creative objectives such as designing branded materials, obtaining and editing product photography, and providing content for social media. Show less



Miranda Bennett Studio

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Retail Manager

  • Jun 2019 - Jun 2020

  * Oversaw store operations, productivity, and the maintenance of visual standards with a focus on cultivating an environment that is warm and inviting as well as conducive to sales performance. * Implemented systems, tools, and training that enabled streamlined processes for store operations, production flow and buying, inventory management, sales tracking, and client engagement. * Managed team of associates and student interns through training and delegation of responsibilities * Established cross-department partnership and communication strategies between e-commerce, production, dye studio, and wholesale teams in order to more successfully balance meeting the needs and objectives of each individual department and the company as a whole. Show less

• Assistant Retail Manager

  • Dec 2018 - Jun 2019

  * Provided elevated customer service with advanced knowledge of brand and product



Stitch Fix

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Client Experience Agent

  • Apr 2018 - Oct 2018

  * Directly impacted client retention by working with clients to determine and deliver personalized solutions in order to address specific concerns and improve overall service satisfaction. * Directly impacted client retention by working with clients to determine and deliver personalized solutions in order to address specific concerns and improve overall service satisfaction.



Kick Pleat Inc

• Stylist

  • Aug 2016 - Apr 2018

  * Fostered client relationships through individualized attention and clienteling while building an in-depth understanding of core customer and purchasing habits. * Analyzed customer purchasing trends as well as demand and communicated observed data with buying, styling, and e-commerce teams in order to improve service and sales performance. * Fostered client relationships through individualized attention and clienteling while building an in-depth understanding of core customer and purchasing habits. * Analyzed customer purchasing trends as well as demand and communicated observed data with buying, styling, and e-commerce teams in order to improve service and sales performance.



Anthropologie

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Lead Stylist

  • May 2016 - Aug 2016

  * Provided personalized customer experiences and led team training initiatives while serving as an expert in product information, current trends, outfitting, and overall customer care.

• Manager in Training

  • Dec 2015 - May 2016

  * Tracked and analyzed business performance across various product categories in order to set appropriate goals and employ strategies for improvement as needed.* Trained, coached, and provided feedback to ensure that the team maximized productivity while providing the highest level of service and customer care.

• Visual Senior Associate

  • Feb 2015 - Dec 2015

  * Created and maintained store-wide display and merchandising throughout each season. * Assessed and adjusted out-stock and merchandising based on business trends and product levels. * Communicated visual objectives and related information to management and associate team.

• Senior Customer Associate

  • Oct 2014 - Feb 2015

  * Served as associate-level leader to team with a focus on training and fostering enhanced service.* Completed restock, sale markdowns, store operational duties, and closing procedures. Created and implemented streamlined processes with effective tools to increase efficiency across team.


Ulta Beauty
• United States
• Retail
• 700 & Above Employee
• Prestige Beauty Advisor

  • Oct 2013 - Jun 2014
• Sales Associate

  • Sep 2011 - Jun 2012

• Visual Display and Merchandising Intern

  • Jun 2011 - Aug 2011