Experience

Crowded

• United States
• Financial Services
• 1 - 100 Employee

• Customer Support Manager

  • Jul 2023 - Present

  Crowded is a banking and financial management platform that caters to clubs, groups, and other 501(c) organizations. Our comprehensive suite of features cover group banking, spending, collection, and reporting needs, enabling organizations to achieve financial stability without the stress of managing scattered spreadsheets and systems. Crowded is a banking and financial management platform that caters to clubs, groups, and other 501(c) organizations. Our comprehensive suite of features cover group banking, spending, collection, and reporting needs, enabling organizations to achieve financial stability without the stress of managing scattered spreadsheets and systems.



Moon Active

• Israel
• Computer Games
• 700 & Above Employee

• Support Team Lead

  • Feb 2021 - Dec 2022

• Technical Customer Support Specialist

  • Mar 2020 - Feb 2021



FRÉ Skincare

• Israel
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Relations and Retention Manager

  • Nov 2017 - Mar 2020

  FRÉ is a business-to-consumer brand, focusing on the US market and EMEA. As the first customer retention manager at the Business-to-Consumer (B2C) e-Commerce start-up company, I implemented a customer loyalty program based on returning purchases, referrals, and VIP tiers. Provided cross-functional support to customers via email for all US, Canada, Europe, and Israel customers. • Developed, planned and executed marketing of newsletters, loyalty program, and website • Proven increase in sales, lead generation, and engagement over various promotional channels • Maintained relationship with customers to ensure education of potential products and services • Served as the main point of contact and liaison between clients and organization • Lead online consultations and one-on-one demos to educate customers on products and services • Responsible for empowering customers to achieve goals, overcome challenges and finding solutions by customized product recommendations (up-sell, add-on, cross-sell) Show less



Associated Students at California State University, Northridge

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Graduate Assistant-Student Leadership Training & Development

  • Nov 2014 - Jul 2015

  Prepared for Senate, Cabinet, Productions and other student-focused retreats (50-100 attendees). • Oversaw the development of learning outcomes; research and prepared survey instruments; collected and analysed data. • Responsible for reports presenting the data collected for use throughout Associated Students; developed a program of training opportunities for students throughout the A.S. organization based on the learning outcomes focus for the year. • Assisted with advisement of major programs such as Big Show, Conferences, Earth Day, and AS Awards Banquet as needed; managed training & development resources. Show less



Insomniac Events

• United States
• Entertainment Providers
• 500 - 600 Employee

• Security Assistant

  • Jun 2014 - Jun 2014



Associated Students at California State University, Northridge

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Graduate Assistant- Productions

  • Aug 2013 - Jun 2014

  The AS Programming Intern works alongside the Director of Student Leadership to learn and practice activities programming, management and advisement throughout the Student Leadership area. • Assist AS Productions with major programs, particularly those related to major lectures, comedy and concerts. • Oversaw the physical resources and inventory related to Student Leadership Programming. • Assisted with major programs including Earth Day, the AS Fair, and the annual awards banquet as well. Show less

• Producer

  • Jun 2012 - Nov 2013

  • Oversaw budgets ($150,000) related to programs assigned.• Responsible for recruiting, training and working with a minimum of two volunteer assistants.• Worked with a team of students and professional colleagues in a professional event production environment, practice professional-level work skills and behaviors.• Trained and mentor the work of peers in volunteer positions within Productions.• Provide professional-level event consultation services to department and campus colleagues.•Manage key records and processes of the Associated Students. Show less



2014 Annual Korea America Hospitality & Tourism Educators Conference

• UNLV- University of Nevada, Las Vegas

• Presentation- Brand Loyalty in the Hotel Industry-Generation Y

  • Apr 2014 - Apr 2014

  A new generation of travelers is emerging and hoteliers are focusing on how to market to this social demographic – the Generation Y group also known as Millennials .The purpose of the study is to identify various ways that hoteliers can adapt to make generation Y, loyal to their brand. Hoteliers need to be prepared to invest in technology solutions to develop an engaging relationship with these tech savvy travelers. In addition, it is of great importance that the hotels develop an appealing design to ensure that this group is not looking for other hotel brands. http://kahtea.org/2014-conference-schedule/ Show less



California State University, Northridge

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant

  • Sep 2011 - Jun 2013



Sashi Sushi & Sake Lounge

• Manhathan Beach

• Hostess

  • 2008 - 2010

  Open Table Open Table



California Pizza Kitchen

• United States
• Restaurants
• 700 & Above Employee

• Hostess/ Take Out

  • 2007 - 2008