Experience

Galaxy Entertainment Group

• Hospitality
• 700 & Above Employee

• Butler 贵宾司膳

  • Dec 2020 - Present



Galaxy Entertainment Group Macau

• Macau

• VIP Services

  • Apr 2015 - Nov 2020

  *Providing exclusive, personalized services, check-in and check-out to guests from six hotels- Galaxy Hotel, Hotel Okura, Banyan Tree Macau, JW Marriott Macau, Ritz Carlton Macau and Broadway Macau. *Preparing all rooms and amenities to daily VIP guests. *Handling guests demands, comments, and complaints. *Room allotments and reservation, up-selling better room types to guests. *Keep good teamwork and communication with guests and partners. *Introducing Macau information and transportation to guests. *Turbojet ferry tickets issuance. Show less



Grand Hyatt Shenzhen

• Shenzhen,Guangdong Province,PRC.

• Guest Service Officer

  • Apr 2014 - Mar 2015

  *To accommodate guests special requests and check-in& check-out. *Understanding guests requirements and introducing hotel room types, up-selling better room for guests in order to increase hotel revenue. *To introduce Hyatt brand and encourage guests being Hyatt members. *Take over previous shift issues and follow-up. *To accommodate guests special requests and check-in& check-out. *Understanding guests requirements and introducing hotel room types, up-selling better room for guests in order to increase hotel revenue. *To introduce Hyatt brand and encourage guests being Hyatt members. *Take over previous shift issues and follow-up.



Sunshine Hotel Shenzhen

• Shenzhen, Guangdong Province, PRC.

• Guest Relation Officer

  • Apr 2013 - Apr 2014

  *Welcome and pick up daily VIP guests. *To assist Duty Manager handling incident cases. *To establish and maintain good relationship with guests. Collecting guests feedback and follow-up. *Welcome and pick up daily VIP guests. *To assist Duty Manager handling incident cases. *To establish and maintain good relationship with guests. Collecting guests feedback and follow-up.



JW Marriott Shenzhen

• Shenzhen, Guangdong Province, PRC.

• Business Center Receptionist & Lobby Greeter

  • Apr 2011 - Feb 2013

  *Greeting and guiding guests with enthusiasm and keep good grooming. *Responding to guests inquiries and introducing limousine, city information to guests. *Providing reprography, printing, multimedia equipments and meeting room to guests. *Greeting and guiding guests with enthusiasm and keep good grooming. *Responding to guests inquiries and introducing limousine, city information to guests. *Providing reprography, printing, multimedia equipments and meeting room to guests.