Experience

Simplestream

• United Kingdom
• Online Audio and Video Media
• 1 - 100 Employee

• Technical Account Manager

  • Apr 2022 - Present



Deluxe

• United States
• Entertainment Providers
• 700 & Above Employee

• Senior Account Manger

  • Oct 2016 - Apr 2022

  >Supervise a small team and administer the day-to-day fulfilment of all orders from BBCS. Motivate, develop, appraise and support them.>Continuous monitoring of orders and deadlines in order to prioritise the workload.>Allocate tasks between the UK and Bangalore teams, to ensure that SLAs are met at all times.>Escalate issues, problems or concerns to the relevant parties and pro-actively following up with solutions and resolutions.>Manage the service and effectively use local and global resources to ensure delivery of complete assets as per the SLA agreement.>First point of escalation for all client queries.>Build and maintain open and trusting relationships with client through daily communication and regular face to face meetings.>Produce weekly and Monthly stakeholder pack. Chair monthly governance meeting with BBCS.>Proactively identify potential issues or problems, formulate responses and solutions and communicate these to the client.>Ensure all work is recorded and tracked accurately for billing purposes.>Be fully aware of the SLAs and standards of work required, both internally and by the client and ensure all orders are delivered to the required standard.>Maintain relationships with relevant internal workflow leads, as well as their teams, to aid the smooth running of the operations.>Actively report on through-put, with an emphasis on continuous improvement and eradicating waste in the production process>Set performance standards and goals and provide constructive and timely feedback through regular one to one meetings and team meetings, as well as annual appraisals.>Support and empower team to take responsibility for their day to day tasks to encourage independent work and personal development.>Identify team training requirements, participate in the recruitment process and plan and manage the training of new employees.>Communicate department strategy and plans to the team, as guided by Company and execute those plans successfully.

• Account Co-ordinator

  • Oct 2015 - Oct 2016

  *Co-ordinate the production of subtitles and dubbing in various formats to ensure delivery of content to clients worldwide.*Ensure deliverable due dates are met and within budget.*Proactively identify potential issues / problems, formulate response and solutions and communicate back to clients and vendors. *Assist in organising with internal departments such as ingest, edit, transcode as well as with external vendors both the pre-planning and execution phases of the subtitles and dubbing process.*Communicate with client and line manager regarding new projects, deadlines, assets, and status updates. *Act as a liaison between the client, vendors and all affiliate offices, obtaining and circulating all necessary information and materials.*Answer questions from all departments, vendors and the client in a timely manner.*Have a good knowledge of client-specific guidelines and ensure that clients’ expectations are met.*Co-ordinate redeliveries and rejections, with filtering through the QC reports / emails to determine what comments are valid.



TVT Media

• United Kingdom
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• VOD Co-ordinator

  • Feb 2014 - Apr 2015

  *Co-ordinated the distribution of media to 10 VOD platforms for BBC Worldwide. Including Mediaset, Multichoice, UPC Poland, TTNET and Polsat.*Worked with the other co-ordinators, Media Managers and QC team within TVT to ensure an efficient turn around of assets and created google docs of missing items and media which need transcoding and checking.*Renamed all files and created the packages that are sent to the VOD platforms meeting individual standards and time frames. *Created metadata to send with assets which include xml’s, cvs’s and xls’s using filemaker.*Used various methods to deliver content including FTPs, Faspex and Aspera P2P.*Prepared and communicated pricing and quotations when required.*Sole point of call for BBC Worldwide and their VOD clients to answer and provide solutions to any questions or problems while developing and maintaining the relationship and providing a high level of service.*Understand the different file formats including mxf, mp4, mov, ts.*Implemented new workflows and improve existing ones to simplify supply lists and VOD processes.*Managed the on-boarding of new clients. Taking the client through testing of files, metadata etc and resolve any problems that may occur.

• Senior Librarian/media co-ordinator

  • Jul 2011 - Feb 2014

  *Managing a small team of Liberians.*Key first point of call for any delivery, technical spec, meta data and other queries for UKTV program material.*Sourcing after sales material including images, scripts, synopses and music cue sheets to pass on to relevant departments and companies.*Maintaining and developing relationships with both UKTV and its suppliers to ensure the best possible service.*Actively chasing UKTV suppliers to ensure material arrives correctly and in time for promotion and transmission.*Attending weekly meetings with UKTV to discuss any problems with the delivery of material. *Liaising with channels regarding the delivery of new material and running orders. *Changing and implementing workflows to ensure a smoother running of the library.*Producing weekly reports on missing transmission material to share with UKTV.



Red Bee Media

• Broadcast Media Production and Distribution
• 700 & Above Employee

• Media Management Librarian

  • 2006 - Feb 2011

  *Responsible for the sourcing and management of tape-based and file based media for ITV and Virgin Media channels (Bravo, Living TV, Channel One, Challenge) as well as a number of V.O.D channels including BBC iplayer, Picture Box and Disney, so that the correct material is available in the right place at the right time to deliver Red Bee Media’s wide range of services. *Logged media in database to client specifications and check to see if the media came in to broadcast specs. *Used schedules to keep abreast of transmission and production deadlines and pursue internal departments and commercial suppliers to ensure all material are received in good time. *Motivated and trained new members of staff and kept process and training guides up to date. *Chased any missing/late delivery material, liaising with schedules assistants, post-production, producers and external clients. *Stood in for team leader in external and internal client meetings when the team leader was not available. *Sourced material and arranged dubs and DVDs for external client requests for PR and Ofcom. *Implemented, added to and tested new work flows and processes.



Hot Sauce TV

• London, United Kingdom

• Post Production Co-ordinator

  • Sep 2006 - Nov 2006

  *Arranged and organised workload for the translators for the program Japanarama. *Logged all rushes, archive and rostrum material arriving from various territories around the world. *Co-ordinated the flow of media coming from Japan to the edit in London. *Negotiated prices and organised any transfers and dubs that were needed. *Arranged and organised workload for the translators for the program Japanarama. *Logged all rushes, archive and rostrum material arriving from various territories around the world. *Co-ordinated the flow of media coming from Japan to the edit in London. *Negotiated prices and organised any transfers and dubs that were needed.



Resolution Post Production

• London, United Kingdom

• Post production Co-ordinator

  • Mar 2005 - Dec 2005

  *Arranged and booked editors for shows Celebrity Big Brother, Millionaire Manor and Strictly Dance Fever. *Co-ordinator on Strictly Dance Fever. Looking after 8 edit suites. *Booked extra staff and equipment. *Made sure material left on time to the correct spec. Worked under extreme time constraints as this was a live show. *Dealt with everyday problems that the clients had regarding Post Production (power cuts, cost of staff and equipment). *Recorded and presented reports on overspend (extra editors, staff, equipment, food, taxis) for Strictly Dance Fever to the production managers for BBC1 and BBC3.