All Star

• Feb 2019 - Present

PEAK Sports and Spine Centre was established in 2012 with the belief that life is about experiences. Our philosophy is to move individuals out of pain, through prevention, and into performance, so they can begin to think about what’s possible rather than impossible. Ultimately, we believe everyone deserves to have an Experience Not Felt Possible. PEAK's receptionist (known as All Stars). The role of our All Stars is to provide a raving fan experience for all our athletes (patients). Some of the tasks that an All Star preforms include: Diary Management to ensure high occupancy, minimal calculations and maximising revenue; Handling queries and complaints via phone, email and general correspondence; Create raving fan experiences through all athlete interactions; Athlete and third party billing and receipting; Managing office supplies such as stationery, equipment and furniture; Performing additional ad-hoc administration duties Vision, Will and Skills include: A desire to create a Raving Fan experience in every interaction with PEAK; A Strength in Numbers approach in being a team player and using evidence to make great decisions; A Want the Ball Attitude and using your attention to detail to relish the opportunity to step up and thrive with responsibility; The ability to prioritise your workload while working in a fast pace environment; Excellent written and verbal communication skills; Team player Empowering leader Passion of providing exceptional levels of customer service Demonstrated ability to mulit-task in a high pace environment and the ability to deal with change Attention to detail Show less

Warehouse Specialist

• Jun 2018 - Feb 2019

Assistant Manager

• Nov 2016 - Jun 2018

I embody and stand for all aspect of “who we are” at lululemon. In partnership with my Store Manager, I lead and manage our team in all facets of the business. I have a beautiful view of my store: I toggle between high-level strategy conversations and the execution of the day-to-day business with the team. I prioritize our work through the filter of guest and employee experience. I am constantly watching, listening and assessing - and creating action when and where it is needed. I am relentless in our delivery of top-notch education. I know that without connection, nothing can get done. I lead the whole team through knowing their vision and goals, while focusing on coaching and developing our Keyleader(s). Product is my jam. And so is community. The intersection of the two is pure bliss. I see their interconnectedness and harness it to develop deep, meaningful relationships - and to drive big time sell-through. Show less

Store Manager

• Oct 2016 - Nov 2016

- To drive sales and profit ensuring the achievement of all KPI’s as set by the company- Provide inspirational leadership, training and developing team capability- Maintain a focus on commercial acumen ensuring the team have an understanding of the performance of the store- Effectively manage costs- Drive a customer centric culture creating a warm and genuine customer service experience- Adhere to all company behaviors, policies and procedures- Manage budgets, interpreting financial reports and generating efficient rosters- Visual Merchandising skills- Managing the performance, training and development of a small to medium team- Managing for profit, with a commercial approach- Driving productivity with team members Show less

Operations and Logistic Manager

• Apr 2016 - Oct 2016

- Ensure that product delivery, replenishment and stock processes are conducted in a seamless and professional manner.- Ensure product turn-around from BOH to the sales floor is conducted in the appropriate time frame, in accordance with company guidelines.- Proactively driving logistics processes and support the front-of-house team to drive sales through efficient product flow.- Manages inventory control process, including stock-takes and seasonal change-out.- Correctly tag the apparel with security devices.- Handle more complex to non-standard inventory and delivery issues.- Provide coverage and support he sales team on the shop floor, as and when requested by management.- Manage BOH space efficiently to ensure productivity- Serve as product flow expert for other team members and assist them in locating product.- Effectively communicate with buyers and all department in the business to ensure compliance with all company policy and procedures.- Prioritize, organize and make decisions related to own work.- Use initiative and drive to review current processes and look for opportunities to improve current practice- May have limited or temporary key holder responsibilities. Show less

Assistant Store Manager

• Jun 2015 - Apr 2016

- Responsible for creating a culture passionate about customer service and providing authentic and distinctive experiences to every customer, every day. - Assisted the Store Manager and also cover key management duties. - Drove the team to meet company Sales and KPI objectives.- Aligned the team to achieving the Ultimate Customer Experience- Care for our customers, care for each other and care for the business- Dedicated coach to my customers and team mates. - Inspire and motivate my team to reach their personal best- Help create the energy and drive to deliver the results- Communicate confidently and effectively to my customers and my team- Manage inventory control process and completing Daily and Weekly reports- Store visual merchandiser, product placement for season change out and injection items- Managing and rostering teams up to 10 people Show less

Floor Manager

• Mar 2015 - Jun 2015

- Coaching staff to creating captivating customer experiences & communicating effectively at all times - Responsible for operating a point-of-sale system, cash handling, light cleaning, opening & closing - Organizing & preparing meetings, and initiation excursions, activities to further knowledge - Visual merchandising women, mens and license apparel and hard-goods - Coaching staff to creating captivating customer experiences & communicating effectively at all times - Responsible for operating a point-of-sale system, cash handling, light cleaning, opening & closing - Organizing & preparing meetings, and initiation excursions, activities to further knowledge - Visual merchandising women, mens and license apparel and hard-goods

Casual Sales Apecialist

• Dec 2014 - Mar 2015

- Reporting to the Store Management Team, - Consistently delivering the Ultimate Customer Experience. - Exhibit and aligned myself with RPG’s values; care, coach, energy, accountability, and innovate. - An ambassador of the brand, I represented NIKE with a positive athletic spirit. - Being authentic, distinctive and connected in everything I did. - Care, engage and educated customers with knowledge, passion and excellent service standards. - Inspired my team and customers through my healthy lifestyle and enthusiasm for fitness. Show less

Merchandise

• Jan 2013 - Feb 2014

- Receiving shipments, monitoring stock levels, restocking & promoting show ready boutique.- Demonstrating and selling merchandise- Cash handling- both manual and using computerized registers- Stocking and cleaning shelves and carts- Receiving/putting away stock and deliveries- Approaching Guests and engaging them in conversation- Working independently and as part of a larger team

Fairy Godmother in Training

• May 2011 - Feb 2014

- Styling Guests hair, painting nails, and applying facial makeup, between the ages of 3 to 12 years old- Certified to perform hair techniques including braiding, teasing, shaping, finger curls & twists- Utilizing a computerized reservation system, checking Guests in for their scheduled appointments