Experience

Spokeo

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Social Media and Community Specialist

  • Jul 2022 - Present

• Customer Care Data Analyst

  • Feb 2015 - Jul 2022

  • Manages the invoicing process for Law Enforcement and Enterprise customers. • Manages the admissions process for non-profit organizations who apply for grant subscriptions, and serves as the point-of-contact for questions and feedback. • Manages the Customer Care Success Stories program, and interfaces with customers to learn more about their use cases and experiences.• Curates monthly posts for Spokeo's blog, The Compass, about customers' positive experiences.• Responsible for social media management of Spokeo's Instagram and Twitter profiles.• Assists the Customer Care Management Team, as well as other departments, with ad-hoc tasks. Show less

• Customer Care Office Coordinator

  • Aug 2014 - Feb 2015

  • Controlled the inventory and restocking of food, beverages, and office supplies in order to provide an optimal work space for the Customer Care department. Maintained the organization and cleanliness of the office. • Assisted the company’s Culture & Office Development Manager with planning and running numerous company-wide games, dinners, and parties to promote a great office culture. Collaborated on ideas for furthering office culture and future events. Coordinated with vendors while sticking to a budget. • Assisted the company’s Office Manager with ordering lunch, booking travel arrangements, ordering conference tickets, managing parking passes, and on-boarding and off-boarding employees when needed. Show less

• Customer Care Dispute Resolution Specialist

  • Mar 2012 - Aug 2014

  Reviewed refund disputes, and reached out to customers in order to solve them. Approved and processed refunds, and sent transaction confirmations.

• Customer Care Representative

  • Aug 2011 - Mar 2012

  Assisted customers via phone and email in order regarding billing and technical support.