Bank Employee

• Jun 2023 - Present

Consumer Client Services Representative

• Oct 2019 - Nov 2022

• Provide exceptional customer service via phones, while responsibly owning all calls and concerns • Demonstrating a sense of urgency to assist • Collect and input customer data into systems, keeping confidentiality at all times • Confidently explain all services and products the company has to offer • Practiced the multitasking skills needed to assist multiple customers at once • Processed disputes, complaints, service requests, transfers, and billpay inquiries • Troubleshooting all online banking questions • Compliance with banking laws and regulations • Accurately verified client information to ensure account safety and security • Well-versed in the ability to de-escalate situations Show less

Salon Manager/Cosemtologist

• Sep 2015 - Oct 2019

• Greeting all guests ensuring exceptional satisfaction and addressing client concerns • Perform all opening and closing business duties, including balancing registers and bank deposits • Operate the front desk and practice skillful interpersonal skills • Accountable for in store and online inventory management and basic website design • Responsible for ordering supplies and packaging outgoing customer orders • Promote, schedule, and set up for lash extension classes • Provide monthly sales reports • Have extensive product knowledge maximizing sales • Maintain a rapport with customers keeping them updated with promotions and events • Assist with product launches and shop openings • Perform salon services including lash extensions, haircutting, and facial waxing Show less

Salon Manager/Cosmetologist

• Sep 2015 - Jun 2018

• Practice excellent customer service skills and strong telephone etiquette • Responsible for overseeing salon employees and managing front desk reception • Effectively interviewed and hired employees • Book appointments and manage inventory using online scheduling program • Handled cash transactions and responsible for business banking • Scheduled continued education classes to motivate and grow employees skills • Experienced in haircutting and design, color theory, Keratin Treatment and Brazilian Blowout. • Perform lash extension services • Knowledgeable in facial waxing and eyebrow tinting Show less

Sales Lead

• Oct 2010 - 2016

• Perform entry level management duties with strong time management, goal orientation, and customer needs assessments • Train employees on computer systems and educate them of the stores policies and regulations, coaching and leading daily • Complete store payroll and determine profits and sales goals • Manage and balance multiple cash drawers while completing monetary bank deposits • Bringing new goods onto the sales floor/stockroom, and shipping out damaged merchandise • Styling and selling to customers in a high volume store, keeping up with current and upcoming trends Show less