Experience

Farm Bureau Bank

• United States
• Banking
• 100 - 200 Employee

• Customer Care Representative

  • Mar 2016 - Present

  San Antonio, Texas Area - Assisting members in applying for and maintaining their personal deposit and loan products - Identifying additional product needs - Identifying first line underwriting risks



USAA

• United States
• Financial Services
• 700 & Above Employee

• Banking and Insurance Specialist

  • Apr 2014 - Mar 2016

  San Antonio, Texas Area - Issuing and maintaining insurance policies in twenty-two states - Identifying and understanding member needs beyond property and casualty insurance - Identifying first line underwriting risks - Identifying possible insurance fraud - Maintaining compliance to secure sensitive member information



Bank of America

• United States
• Banking
• 700 & Above Employee

• Sales and Service Specialist

  • Nov 2011 - Apr 2014

  San Antonio, Texas Area - Assisting members in basic and complex account maintenance - Understanding and identifying member needs - Transitioning between personal banker and teller roles as needed daily - Completing necessary compliance tasks for the banking center - Personal Banker role included opening and closing deposit accounts, taking applications on loans including home and auto, resolving account issues, maintaining account funds at the request of the member



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Service Specialist II

  • Dec 2005 - Nov 2011

  San Antonio, Texas Area - Providing exceptional customer service to individuals with business design ideas - Creating custom business accessories, such as: business cards, business forms, envelopes, brochures, stamps, embossers and additional custom printing - Cash Office maintenance including: entering daily deposit, performing safe and register audits, balancing register tills, and change fund order payback