Experience

HARRIS COUNTY SCHOOL DISTRICT

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Business and Finance Educator

  • Aug 2021 - Present



Global Payments Inc.

• United States
• Financial Services
• 700 & Above Employee

• Government Relations Advisor

  • Jan 2019 - Aug 2021

  Serve as SME to federal regulators, congressional members, and congressional staffers, providing education on prevailing payment technology trends in digital fintech payments space. Interpret and communicate potential public policy impacts to corporation. Collaborate and manage relationships with government and industry leaders to develop recommendations for new policies, monitor government compliance initiatives, and advocate for specific plans to advance organization's objectives. Advise… Show more Serve as SME to federal regulators, congressional members, and congressional staffers, providing education on prevailing payment technology trends in digital fintech payments space. Interpret and communicate potential public policy impacts to corporation. Collaborate and manage relationships with government and industry leaders to develop recommendations for new policies, monitor government compliance initiatives, and advocate for specific plans to advance organization's objectives. Advise senior leadership and Board of Directors on legislative agendas; consult corporate policy positions in areas of privacy and cybersecurity, among others.  Increased corporate visibility and industry expertise with members of Congress and non-government stakeholders.  Represent company on various industry panels in discussions involving privacy, consumer behavior, underserved communities.  Serves as Financial Services representative for Congressional Black Caucus Institute's Advisory Committee. Encouraged and drove financial services participation by 50%.  Work in a fast-paced, dynamic environment alongside External and Internal Communications teams, Digital and Social Media Communications team, Investor Relations, Government Affairs, Community Investment and Marketing  Successfully secured corporate funding for creation of various policy initiatives.

• State Government Relations and Public Policy Manager

  • Jan 2016 - Jan 2019

  Identified, triaged, and provided critical evaluation and analysis of legislative and regulatory policy issues. Designed, documented, and constructed analytical scoring method for congressional membership engagement. Built network consisting of professionals from numerous trade associations and card brand associations to build industry-wide consensus on key issues.  Built and developed process to vet state-level legislation across 54 US states / territories. Blended features of specialized… Show more Identified, triaged, and provided critical evaluation and analysis of legislative and regulatory policy issues. Designed, documented, and constructed analytical scoring method for congressional membership engagement. Built network consisting of professionals from numerous trade associations and card brand associations to build industry-wide consensus on key issues.  Built and developed process to vet state-level legislation across 54 US states / territories. Blended features of specialized software with tangible record-of-review.  Single-handedly reviewed more than 10,000 individual pieces of legislation submitted across 50 states and 4 US territories. Earmarked more than 1,000 for review with professionals across company's numerous business lines.  Formed and charted industry working group to develop successful relationship policy strategies  Built creative partnerships with key opinion leaders, associations, non profits and advocacy groups to engage them in our collective efforts to support local communities

• Business Systems and Compliance Analyst

  • Jul 2012 - Jan 2016

  Columbus, GA ● Provide clients daily technical and complex analytical support on FCS accounting system payment's platform. Managed a portfolio of 120 merchant acquiring clients. ● Monitors Merchant Acquirer activity to ensure compliance with all of the cardbrand networks: VISA, MasterCard, Discover, and AMEX, and government rules and regulations ● Serves as subject matter expert (SME) to clients that submit technical questions or system issues regarding clearing and settlement of electronic payments… Show more ● Provide clients daily technical and complex analytical support on FCS accounting system payment's platform. Managed a portfolio of 120 merchant acquiring clients. ● Monitors Merchant Acquirer activity to ensure compliance with all of the cardbrand networks: VISA, MasterCard, Discover, and AMEX, and government rules and regulations ● Serves as subject matter expert (SME) to clients that submit technical questions or system issues regarding clearing and settlement of electronic payments ● Assist clients in reconciling financial discrepancies ranging from a few dollars to millions within their General Ledgers, P&V, ACH, and Settlement card brand Balancing ● Interpret production code errors in order to triage and escalate issues to appropriate programming teams ● Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks ● Provided one-on-one training as needed to clients ● Strong written and verbal communication skills

• Client Operations Manager and Business Analyst

  • Feb 2011 - Jul 2012

  Columbus, GA ● Cultivated client relationships by understanding business needs and identifying revenue opportunities ● Oversaw and tracked progress of client projects from submission to implementation support to ensure accuracy, timeliness, and quality in flexible agile work environment. Managed 30+ projects ranging in various complexities. ● Maximized productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top… Show more ● Cultivated client relationships by understanding business needs and identifying revenue opportunities ● Oversaw and tracked progress of client projects from submission to implementation support to ensure accuracy, timeliness, and quality in flexible agile work environment. Managed 30+ projects ranging in various complexities. ● Maximized productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management. ● Drafted key communication for clients and upper management ● Customer advocate while maintaining high level of company strategic focus. ● Developed and maintained good relations with existing and potential vendor partners



Kinetic Credit Union

• United States
• Banking
• 1 - 100 Employee

• Quality Control Analyst

  • Apr 2009 - Feb 2012

  Columbus, GA • Conducted analytical and technical support for branch staff and credit union members in a process and productivity improvement perspective • Proficient working knowledge of commercial card system Plastic Families • Effectively communicated with peers, management, and credit union members in both written and verbal form • Performed quality control analysis for Full Service Representatives opening memberships, certificates, indirect loans, and money market accounts. • Handled… Show more • Conducted analytical and technical support for branch staff and credit union members in a process and productivity improvement perspective • Proficient working knowledge of commercial card system Plastic Families • Effectively communicated with peers, management, and credit union members in both written and verbal form • Performed quality control analysis for Full Service Representatives opening memberships, certificates, indirect loans, and money market accounts. • Handled deceased member’s accounts by establishing rapport and trust with deceased member’s family during time of bereavement. In many instances gained new membership for the credit union. • Developed a system to assist Branch Managers in clearing errors by Full Service Representatives in order to uphold the credit union’s credibility Show less



TSYS

• United States
• Financial Services
• 700 & Above Employee

• Collections Manager

  • Aug 2008 - Apr 2009

  Columbus, GA • Performed on and gained a working knowledge of TSYS TS1 and TS2 Commercial Card Applications • Gained work experience in the credit card industry and possess a working knowledge of credit card practices and regulations • Performed job duties in call center environment • Collected on Charmin Shoppes, Merge Accounts, and Skip Tracing • Placed and received calls to account holders to collect past due payments and arrange payment plans • Established relationships and rapport with… Show more • Performed on and gained a working knowledge of TSYS TS1 and TS2 Commercial Card Applications • Gained work experience in the credit card industry and possess a working knowledge of credit card practices and regulations • Performed job duties in call center environment • Collected on Charmin Shoppes, Merge Accounts, and Skip Tracing • Placed and received calls to account holders to collect past due payments and arrange payment plans • Established relationships and rapport with customers while providing quality customer service • Explained sensitive and complex issues efficiently to customers • Produced quality results in a fast-pace, time sensitive environment Show less



Chick-fil-A Corporate Support Center

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • Aug 2000 - Jan 2008

  Austell, GA/ Columbus, GA • Assisted in training employees in proper techniques and in the use of supplies, materials, and equipment • Greeted guests and suggestively sold food and beverage promotions • Properly processed, cash, credit card, and other transaction types • Appeased customers by going above and beyond the call of duty



C5 Georgia Youth Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Camp Counselor

  • 2005 - 2006