Experience

Hula Grill Waikiki

• United States
• Restaurants
• 1 - 100 Employee

• • Sep 2015 - Present

  Assisting departments with the focus on service and member of the Vital Factor Team where we report on various departments' goals and strategies. Accountable for the Dinner Server Department for their scheduling, training, reviewing and quarterly department meetings.

• • Jan 2014 - Sep 2015

  Responsible for the scheduling, training and reviewing of the Greeter and Busser-Food Runner Department and organizing quarterly department meetings.

• • Aug 2012 - Dec 2014

  Implemented Excellent Service 101, conducted quarterly meetings, scheduled and reviews Breakfast Department with a staff of approximately 25.

• • Apr 2010 - Dec 2014

  Providing guests with outstanding customer service by giving each guest an unique dining experience.



Planet Hollywood International

• United States
• Restaurants
• 100 - 200 Employee

• Server, Bartender, Trainer, Cashier, Accounting & Sales/ Marketing Intern

  • May 2007 - Apr 2010

  Accountable for customer service training of newly hired servers according to the corporate standards of Planet Hollywood Incorporated and by setting an example in the server position. Back of the house responsibilities included tasks such as daily employee sales spreadsheets and networking with hotels and concierges. Accountable for customer service training of newly hired servers according to the corporate standards of Planet Hollywood Incorporated and by setting an example in the server position. Back of the house responsibilities included tasks such as daily employee sales spreadsheets and networking with hotels and concierges.



Island Snow

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Floor Supervisor

  • Sep 2003 - Apr 2007

  Responsible for the assistance of training new cashiers, delegating various tasks, and providing excellent customer retail service. Responsible for the assistance of training new cashiers, delegating various tasks, and providing excellent customer retail service.



Hokulani Elementary School

• Program Aide

  • Aug 2002 - Aug 2003

  Assisted in the after school care of 30 kindergarten students by organizing daily activities and helping with daily homework. Assisted in the after school care of 30 kindergarten students by organizing daily activities and helping with daily homework.