Senior Program Manager

• Jul 2022 - Present

Program Manager

• Jul 2021 - Present

Solutions Architect

• Mar 2019 - Jan 2021

•Serve as product SME for Sales team of a SaaS based healthcare data analytics platform. •Responsible for development of curated demonstrations of 5 products ranging from cost and utilization management to population health for commercial/ASO lines of business: Carriers, Health Plans, TPAs, Brokers, Direct to Employer etc. •Responsible for development and presentation of webinar series to educate prospective and existing clients on platform capabilities that address market needs. •Directly support prospective and existing client base through product demonstrations to secure existing business, win new business and educate their internal teams on the value of product offering. •Provide support on marketing content, use case development, and feature requests. •Support Account Management and Implementation teams through end user training, client education on newly released functionality and upsell opportunities. •Create training materials for internal onboarding and end user education. •Work directly with prospective and existing clients to build custom content based on specific needs. Show less

Technical Solutions Consultant

• Jan 2018 - Mar 2019

Served as the dedicated product expert for both Sales and Account Management teams through the following functions: •Leverage a deep understanding of all solution capabilities, workflows, and use cases to consult on positioning for prospects and clients. •Stay current on all partner integrations, new technologies, feature enhancements, and implementation requirements. •Demo solutions and lead technical discussions with prospects and clients to support new and upsell opportunities, while working in tandem with a clinical counterpart to develop best practice scenarios. •Develop demo scripting and knowledge base articles for all solutions. •Develop presentations and supporting technical documentation to help clients visualize “As-Is and To-Be” workflows. •Participate in discovery, prep and debrief meetings to contribute insights and feedback on client needs. •Support RFP, security assessment, and solution conversion processes. Served as liaison between Project Management, Implementation, Technical Support, and Strategic Alliance teams to align cross-department expectations and improve overall customer experience. Show less

Physician Liaison

• Jan 2015 - Dec 2017

Responsible for improving value-based metrics through process standardization related to physician rounding and patient communication training initiatives. Field deployment at multiple Advent Health campuses maximized efficiency, increased reimbursement, and improved overall quality of patient care through the following functions:•Encouraging communication growth by delivering immediate analysis.•Identifying key process opportunities through strategic goal setting and monitoring.•Cultivating strong relationships with physicians through 1:1 coaching.•Educating physicians on quality-based metrics and best practice standards as well as proper documentation and coding processes.Project Champion tasked with CMS group reporting submission: EMR data mining, strategic micro-targeting, documentation improvement initiatives and staying current on changes to annual submission requirements. Show less

Patient Liaison

• Nov 2013 - Jan 2015

Project Champion and Process Owner responsible for development of physician-to-patient communication standardization program at Advent Health campuses. Served as HCAHPS SME to achieve value-based metric goals through the following activities:•Access EMR (Cerner) to micro-target patient based on demographics and clinical evaluation.•Develop scripting and marketing materials for targeted patient engagement.•Hospital-based rounding on patients to build rapport and determine need for service recovery.•Implement service-oriented communication techniques to effectively improve perception of physicians’ quality of care.•Daily Process Walk with clinicians to identify opportunities.•Responsible for identifying correlations between standardization practices and metric outcomes and presenting quarterly findings to director and board members using Six Sigma Process Maps. Show less

Laboratory Technician

• Apr 2003 - Oct 2007

Project lead responsible for developing task priority and management to support food and animal experiments at NASA’s Space & Life Sciences Laboratory. Assisted research principles with: testing, harvesting, data collection and configuration of controlled environmental chambers in adherence to strict experimentation parameters and timelines. Established NASA’s research library and online database for 30 years of plant and water publications. Project lead responsible for developing task priority and management to support food and animal experiments at NASA’s Space & Life Sciences Laboratory. Assisted research principles with: testing, harvesting, data collection and configuration of controlled environmental chambers in adherence to strict experimentation parameters and timelines. Established NASA’s research library and online database for 30 years of plant and water publications.