Experience

MUTUAL VISION
• United Kingdom
• Information Technology & Services
• 1 - 100 Employee
• Application Support Analyst

  • Dec 2021 - Present

Plusnet
• Brazil
• Technology, Information and Internet
• 1 - 100 Employee
• Faults Advisor

  • Dec 2016 - Dec 2021


Knowhow

• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Advisor

  • Nov 2015 - Dec 2016

  As an employee of Knowhow, my role is fully centred around customer service for customers of Currys and Pc World My role consists of different things, be it altering delivery dates for customers, cancelling orders or offering alternative items. With every call, I could be dealing with different situations. From the most basic of enquiries, to dealing with customers that have had nothing but a bad experience with recent orders. My job is the help these customers in an effort to keep business for the company. Show less



Mcdonalds

• 100 - 200 Employee

• Shift manager

  • Jul 2008 - Nov 2015

  During my time at Mcdonalds, I had started on the career ladder and climbed up to shift manager. This involved me managing people on shift to ensure that customers receive the highest levels of customer service, in a very fast paced environment. Whilst on shift I was responsible with dealing with staff, cash management and also customer complaints/ recovery whether they be on the phone or face to face to ensure that the customer still has an enjoyable visit and repeats there custom During my time at Mcdonalds, I had started on the career ladder and climbed up to shift manager. This involved me managing people on shift to ensure that customers receive the highest levels of customer service, in a very fast paced environment. Whilst on shift I was responsible with dealing with staff, cash management and also customer complaints/ recovery whether they be on the phone or face to face to ensure that the customer still has an enjoyable visit and repeats there custom