Experience

Purdue Global

• United States
• Higher Education
• 700 & Above Employee

• Admissions Specialist

  • Oct 2021 - Present

  In collaboration with Guild Education, I advise and counsel students through the Admissions process and facilitate the collection of all required. Admissions documents Facilitate interdepartmental communications between Admissions, Financial Aid, Student Services, and Academics for the purpose of enhancing the Admissions Process and creating a positive team-oriented atmosphere. Ensure that adequate, accurate and timely student records are created and maintained during the Admissions Process and are forwarded to other departments as appropriate. Troubleshoot with the technical team in the event students are having issues with their admissions and documentation submission. Show less



Rutgers University

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Services Technician

  • Mar 2020 - Oct 2021

  • Opening team member in the implementation of the Enrollment Services Technician role, providing input on how tasks, responsibilities, and workload will look like and programs to be utilize within the role • Lead in the clerical/document submission processing for Enrollment Management, Financial Aid, Admissions and Registrar • Having a focus on Financial Aid- concentrate on researching and resolving documentation issues and communicate with financial aid recipients for clarification or document request • Use of Financial Aid Management (FAM) system to properly attach student file submissions • Use of Prospective Content program to prepare, track, and finalized financial aid documentation- communicating with student if documentation is invalid, needs to be resubmitted, or clarification is required Show less



Full Sail University

• United States
• Higher Education
• 700 & Above Employee

• Financial Aid File Processor

  • Apr 2019 - Jan 2020

  • Use of Salesforce to document all required forms/docs as needed, work with OIT if there are technical issues where documentation or information is not properly working, cross-reference information in CampusVue to assure accuracy • Ensures all aid is secured and packaged correctly in CampusVue along with all file verification completed prior to students entering the first academic year • Review, verify, and certify all grants, scholarships, loans utilizing COD and NSLDS for default status, loan use, and lifetime eligibility status • Support Enrollment Guides to process all necessary financial aid paperwork including tax returns/transcripts, verification documentation for file completion • Continuous contact with Enrollment Guides requesting additional clarification or paperwork from student and/or parent to verify discrepancies in information • Submission of student files for Pre-Audit within specified deadlines for a review process • Use of university reports including projections, ISIR summaries and reports, scholarships to provide student funding • Packages all federal aid and scholarships for students and books cash for gap funding • Use of Workday HR to retrieve personal employee information including paystub, maintain personal information accurate, onboarding, professional development courses and submitting timesheets (clock in/out, requesting time off) appropriate Show less



SportsCare Physical Therapy

• United States
• Health, Wellness & Fitness
• 200 - 300 Employee

• Poster

  • Jul 2018 - Feb 2019

  • Accurately post payments and adjustments according to current standards of contracts set • Apply insurance payments according to specific dates and procedures according to the Explanation of Benefits (EOB) • Apply patient payments by determined method of payment • Printing, pulling, and filing of Explanation of Benefits • Balancing and filling out daily worksheets • Working closely with Office Financial Manager on reversals of payments, adjustments, and refunds • Accurately post payments and adjustments according to current standards of contracts set • Apply insurance payments according to specific dates and procedures according to the Explanation of Benefits (EOB) • Apply patient payments by determined method of payment • Printing, pulling, and filing of Explanation of Benefits • Balancing and filling out daily worksheets • Working closely with Office Financial Manager on reversals of payments, adjustments, and refunds



Valencia College

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Services Advisor

  • Jun 2015 - Jul 2018

  • Achieved top performer with a combination of 100-120 calls, emails, and chats per day assisting students within all aspects of the student cycle • Subject Matter Expert (Super-User) in two successful program implementations: Aspect Phone System’s Chat and Email features and Pure Cloud system- piloting each program, understanding department needs, best practices and technical requirements, constant communication with OIT and other consultants to assure integration success, creating training material, training new and current hires in functionality • Advised current and prospective students from various backgrounds about their steps to enrollment including their admissions application status, assessment/ entry testing, Florida residency requirements, financial aid, and graduation • Advised students on which degree program would best suit them based on interest and career goals, provide feedback on academic standing, progress, and ways it can affect their financial aid, give guidance when registering for courses, such as correct registration sequence and prerequisites needed • Act as a liaison within various Student Affairs departments such as Admissions, Financial Aid, Assessment, Graduation, International Student Office, and Business Office by creating SharePoint tickets if a process, documentation, or adjustments were not made accordingly or within the specified timeframe to provide proper resolution • Use of Ellucian Banner to validate student admission documentation, verify FAFSA application, award authorizations, payment authorizations, reviewing income tax returns, Social Security Administration documents and other financial materials to determine accuracy and to verify completion • Provided feedback on training and department best practices to enhance current and new hire learning and participate in various focus groups to enhance the student experience college-wide Show less



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Dec 2010 - Nov 2014

  • Assisted customers when questions arose about products, promotions, and services provided within the store • Made a difference by responding quickly to customer and team member needs • Delivered fast, fun, and friendly service to Publix guests • Kept the Publix brand experience consistent, positive, and welcoming • Extensive cash handling experience • Assisted customers when questions arose about products, promotions, and services provided within the store • Made a difference by responding quickly to customer and team member needs • Delivered fast, fun, and friendly service to Publix guests • Kept the Publix brand experience consistent, positive, and welcoming • Extensive cash handling experience



The Aikin Family Law Group

• Winter Park, Florida, United States

• File Clerk

  • Aug 2010 - Nov 2011

  • Added new material to file records, and create new records as necessary • Gathered materials to be filed from departments and employees • Operated mechanized files that rotate to bring needed records to a particular location • Perform general office duties such as typing, operating office machines, and sorting mail • Retrieve documents stored in microfilm or microfiche and place them in viewers for reading • Added new material to file records, and create new records as necessary • Gathered materials to be filed from departments and employees • Operated mechanized files that rotate to bring needed records to a particular location • Perform general office duties such as typing, operating office machines, and sorting mail • Retrieve documents stored in microfilm or microfiche and place them in viewers for reading