Ashley Sword

Assistant Guest Services Manager at Chetola Resort & Conference Center
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Contact Information
us****@****om
(386) 825-5501
Location
Blowing Rock, North Carolina, US
Skills

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Credentials

  • ServSafe
    ServSafe Certified
    Mar, 2018
    - Oct, 2024
  • Front Office Operational Training
    InterContinental Hotels Group (IHG®)
  • Revenue Management Essentials
    InterContinental Hotels Group (IHG®)

Experience

  • Chetola Resort & Conference Center
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Assistant Guest Services Manager
      • Jun 2019 - Present

  • General Francis Marion Hotel
    • Guest Services Associate
      • Sep 2018 - Present

    • Front Desk Manager/Marketing Manager
      • Dec 2018 - Jun 2019

  • Holiday Inn Express & Suites
    • Hospitality
    • 700 & Above Employee
    • Assistant General Manager
      • Dec 2017 - Jun 2018

      118 room propertyAssisted General Manager in all day to day operations of hotel, including ordering for all departments (front desk/front office, housekeeping, maintenance, breakfast), payroll, accounting, etc.Hired and trained front desk associates and completed on boarding for all employees (including e-Verify) and completed payroll bi-weekly.Implemented programs at front desk to raise guest satisfaction scores and IHG enrollments.Maintained local negotiated accounts and prospected for new accounts, as well as quoting and booking groups.

    • Sales Manager
      • Nov 2017 - Dec 2017

  • Hawthorn Suites by Wyndham
    • Hospitality
    • 200 - 300 Employee
    • Sales Manager
      • Jul 2017 - Nov 2017

      128 room property (Task force position)Maintained local negotiated accounts following the departure of the director of sales and general manager.Assisted new general manager with on boarding and Opera PMS Networked at many Chamber of Commerce/CVB events in AtlantaAssisted with daily operation of hotel including major cleaning and housekeeping projects at this exterior corridor, extended stay property.Coordinated and hosted a weekly dinner for guests.

  • Holiday Inn Express
    • Sales Manager
      • Feb 2013 - Jul 2017

    • Guest Service Representative
      • Jul 2010 - Feb 2013

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