Experience

ShowingTime
• Live Connect Team Lead
• Live Connect Team Lead

  • Jan 2018 - Oct 2021

  In my role of Team Lead, I assist the team with any questions/issue that came up throughout a shift while also managing and monitoring several emails and other skills. • Performed inbound and outbound calling in a fast-paced environment • Represented over 200 real estate agencies, operating as their personal receptionist, taking messages, paging other agents, and forwarding callers to the right contacts • Coordinated bookings, cancellations, and confirmations between listing agents and potential buyers • Provided customer care, technical support, digital solutions, and other specialized services to ensure positive customer interactions • Followed up to customer inquiries by taking specific action in a timely manner • Appropriately communicated with customers to resolve their inquiries • Updated client information in electronic database Show less