Experience

Professional and Scientific Associates

• Business Consulting and Services
• 1 - 100 Employee

• Accounting Associate / Lead Survey Coordinator

  • Nov 2014 - Present

  Distribute approved Credit Card Authorizations/Guarantees to their appropriate venues on strict timeliness. Validate check requests by confirming that all information is equivalent to the submitted check request form, attached invoice, and Smart sheet. Upon my approval of the check request, I upload the approved check request for accounting to proceed with payment. Fulfill orders for standardized surveys for each Army Strong Bonds Event by classification of Couples, Families, or Singles. Package and ship survey orders to corresponding events by location, ensure timely delivery, and notify receiver of completed delivery. Enclose instructions and return packaging for delivery to Chief of Chaplains’ office. Work closely with Event Coordinators regarding any changes with the event dates or location. Training assessments and surveys are used to gauge the participant’s reaction and assist in measuring the impact and effectiveness of the Strong Bonds Program. Show less



APAC Customer Services

• Cedar Rapids, Iowa Area

• Customer Relations

  • Apr 2010 - Feb 2011

  Responded promptly and answered/resolved any customer inquiries and complaints. Communicated directly with customers by phone. Investigated and resolved service issues and/or product problems. Evaluated frequently all information to handle customer satisfaction. Often floor walked as an adviser for other representatives that need help and/or escalations. Responded promptly and answered/resolved any customer inquiries and complaints. Communicated directly with customers by phone. Investigated and resolved service issues and/or product problems. Evaluated frequently all information to handle customer satisfaction. Often floor walked as an adviser for other representatives that need help and/or escalations.



PRC, LLC

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Sales Representative

  • Feb 2009 - Apr 2010

  Educated customer requirements for new accounts. Helped the customers to place new orders easily. Transferred urgent calls to the required departments correctly. Achieved the set target of the center within the deadline provided. Educated customer requirements for new accounts. Helped the customers to place new orders easily. Transferred urgent calls to the required departments correctly. Achieved the set target of the center within the deadline provided.