Experience

Empower Healthcare Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Care Coordinator

  • Jun 2022 - Present

  • The Care Coordinator provides specialty service care coordination to members and ensure appropriate services are delivered by specialty providers and ensure continuity of care across services • Responsible for the total care plan, encompassing all services and plans related to beneficiaries • Provide case management complying with Conflict Free Case Management rules • Assist members with healthcare needs by ensuring providers and services are working together so that the member’s health is improved • Provide health education and coaching to members tailored to issues identified within treatment and service plans • Develop the Person-Centered Support Plan (PCSP) and provide choices for members in this process • Ensure compliance with the PCSP and assist with any resources needed or barriers to accessing treatment • Coordinate with various healthcare providers for diagnostics, ambulatory care, and hospital services • Assist members with social determinants of health including access to exercise and healthy food • Promote activities focused on the health of a patient and their community, including outreach, quality improvement, and patient panel management • Coordinate community-based management of medication therapy • Participates in staff meetings and clinical conferences • Ensures that performance guarantees are met or exceeded • Interfaces with external and internal customers to ensure optimal efficiency of service



HUMAN SERVICES, ARKANSAS DEPARTMENT OF

• United States
• 1 - 100 Employee

• Family Service Worker

  • Mar 2018 - Jun 2022

  • Counsels’ individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, sexual abuse, social adjustment, and childcare. • Investigates allegations of law violations pertaining to negligence, child abuse, and other violations of local, state, and federal law governing family dynamics. • Developed and implemented a social work road map that improves field response to allegations of neglect and abuse that includes documenting facts, interviewing parties involved, assessing state of child and parent, and reporting finding and recommendations to Senior leaders. • Develop and review service plans in consultation with clients and perform follow-ups to assess progression. (care plans, case plans) • Create affidavits, testify for court, remove children from homes, legal documents. • Office duties include emails, answer calls, navigate computer screens, lead group staffing’s, file, sort, complete referrals and send them to the proper facilities, request purchases • Train new employees hands-on. • Documentation, assist with Medicaid and SNAP benefits, Assist with childcare vouchers and housing. • Working with the public out in the community to explore resources • Social Services, Child protective services unit.



United Cerebral Palsy

• United States
• Non-profit Organizations
• 700 & Above Employee

• Direct Care Worker

  • Mar 2017 - Sep 2018

  DIRECT CARE WORKER, UNITED CEREBRAL PALSY • Home health aide duties in an assisted living home with elderly with disabilities. • Assist with toileting and showers • Administer Medication • Transport into the community and to doctor visits • Documentation and daily reports on clients in long term care. • Housekeeping, such as cooking and doing laundry • Grocery shopping • Reporting to nurses about patient’s health status • Teaching patient self-care skills DIRECT CARE WORKER, UNITED CEREBRAL PALSY • Home health aide duties in an assisted living home with elderly with disabilities. • Assist with toileting and showers • Administer Medication • Transport into the community and to doctor visits • Documentation and daily reports on clients in long term care. • Housekeeping, such as cooking and doing laundry • Grocery shopping • Reporting to nurses about patient’s health status • Teaching patient self-care skills



McDonald's

• 1 - 100 Employee

• Crew Member

  • Oct 2014 - Sep 2017

  2014-September 2017 TEAM MEMBER, MCDONALD’S • Maintained high standards of customer service during high-volume, fast-paced operations • Communicated clearly and positively with coworkers and management • Mastered point-of-service (POS) computer system for automated order taking • Handled currency and credit transactions quickly and accurately • Built loyal clientele through friendly interactions and consistent appreciation • Resolved complaints promptly and professionally • Customer Service, (overnight and early morning shift)



Securitas Security Services USA, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Security Guard

  • Apr 2016 - Jan 2017

  SECURITY OFFICER, SECURITAAS • Hospital setting at St. Bernard’s hospital • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. • Controls access to client site or facility through the admittance process • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. • Prepares logs and reports as required



Walmart

• United States
• Retail
• 700 & Above Employee

• Cake Decorator

  • Mar 2015 - Jan 2016

  The ability to use various cake decorating instruments and tools. • The ability to stand for extended periods. • Detail-oriented, Artistic and creative, Basic numeracy skills. • Excellent time management skills, Effective communication skills, Exceptional customer service skills. • Consulting with customers to discuss desired cake designs and cake decorating ideas for specialty cakes. • Designing and decorating cakes according to customers' specifications. • Decorating regular bakery items according to established bakery standards. • Assisting baking staff with the production of standard bakery items. • Producing different kinds of icing, frosting, and cake fillings based on cake type and 2 customer preferences. • Ensuring that the display refrigerators are cleaned, polished, and fully stocked with cakes, pastries, and desserts.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Member services agent

  • Nov 2014 - Mar 2015

  • Answer high volume customer phone calls and provide them with the information that they request • Resolve customer complaints in a fair manner • Elevate customer concerns to managers and supervisors as needed • Assist with health insurance payments, coverage, and finding doctors • Assist with filing claims for health insurance • Provide exceptional customer support in every phone call • Member services, customer service. • Answer high volume customer phone calls and provide them with the information that they request • Resolve customer complaints in a fair manner • Elevate customer concerns to managers and supervisors as needed • Assist with health insurance payments, coverage, and finding doctors • Assist with filing claims for health insurance • Provide exceptional customer support in every phone call • Member services, customer service.



It's Fashion

• Brazil
• Retail Apparel and Fashion
• 1 - 100 Employee

• Assistant Manager

  • Feb 2012 - Sep 2014

  1st ASSISTANT MANAGER, IT’S FASHION • Assist the Retail Store Manager in planning and implementing strategies to attract customers. • Coordinate daily customer service operations (sales processes, orders and payments) • Track the progress of weekly, monthly, quarterly, and annual objectives. • Monitor and maintain store inventory. • Assist with scheduling, time sheets, and payroll • Take disciplinary actions if necessary • Key holder, sales, marketing, supervision • Loss prevention • Team building



Bartlo packaging services

• Packer

  • Feb 2012 - Jun 2014

  PACKER, BARTLO PACKAGING SERVICES • Separate herbicides from pesticides • Package dangerous chemicals at a fast and steady pace • Check for any leaks or tears • Wear PPE and chemical masks • Follow all OSHA guidelines and protocols • Trainings and developments • Maintain productivity • Thoroughly clean and check for cross contaminations PACKER, BARTLO PACKAGING SERVICES • Separate herbicides from pesticides • Package dangerous chemicals at a fast and steady pace • Check for any leaks or tears • Wear PPE and chemical masks • Follow all OSHA guidelines and protocols • Trainings and developments • Maintain productivity • Thoroughly clean and check for cross contaminations



Phillips county community college

• Human Resources Assistant

  • Jun 2010 - May 2012

  • • • Performed periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately. Provided clerical support to the HR department. (Filing, sorting, shredding, copying, fax) Assisted with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks. • • • Performed periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately. Provided clerical support to the HR department. (Filing, sorting, shredding, copying, fax) Assisted with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks.