Experience

The Doula Network

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Data Lead

  • May 2023 - Present

  Manage both internal and external data processes, enhancing TDN's data analytics strategy, and overseeing communication with managed care organizations (MCOs) and their case management. Working in close collaboration with the client support, MCO, tech support, and doula support teams, my focus is on enhancing the quality of data collected and helping to drive informed decision-making for The Doula Network and MCO's. Manage both internal and external data processes, enhancing TDN's data analytics strategy, and overseeing communication with managed care organizations (MCOs) and their case management. Working in close collaboration with the client support, MCO, tech support, and doula support teams, my focus is on enhancing the quality of data collected and helping to drive informed decision-making for The Doula Network and MCO's.



Premier Data LLC, a contracting firm for LexisNexis Risk Solutions

• United States

• Junior Data Analyst and Data Entry Specialist

  • Feb 2017 - Oct 2023

  Reconciled and processed over 1,500 records per week of sensitive information in a custom database utilizing spreadsheets. Conducted thorough checks to ensure accuracy and corrected any errors before comparing the data to the internal database to achieve 100% accuracy of debtors' information on credit report(s). Analyzed Excel and Google Sheets on a daily basis to interpret a high volume of data and maintain consistent quality standards. Analyzed and prepared reports on a weekly basis, resulting in ongoing accuracy of debtors' information on credit report(s). Collaborated with cross-functional teams to identify business needs and requirements, and developed data-driven solutions. Responded promptly and professionally to inquiries from stakeholders, providing clear and concise explanations of complex data concepts and analyses. Show less



Masterschool

• United States
• Higher Education
• 200 - 300 Employee

• Student Support Team Member

  • Dec 2022 - May 2023

  Provided timely and effective technical support to 1,000+ students and school masters each term, with an average satisfaction rating of 100%. Maintaining SLA standards of 1 minute or less per conversation. Worked internally with Intercom platform to answer all incoming student questions and concerns. Handed off academic-related questions to proper academic team. Provided timely and effective technical support to 1,000+ students and school masters each term, with an average satisfaction rating of 100%. Maintaining SLA standards of 1 minute or less per conversation. Worked internally with Intercom platform to answer all incoming student questions and concerns. Handed off academic-related questions to proper academic team.



Computer Career Center a division of Vista College

• Higher Education
• 1 - 100 Employee

• Financial Aid Officer

  • Jul 2014 - Jan 2017

  Collaborated directly with the Department of Education to conduct streamlined financial assessments and formulate data audits to ensure 100% accuracy and compliance. Collected, monitored, and assessed student data in accordance with federal regulations to ensure 100% accuracy for federal aid. Increased retention rate by over 60% each term by upholding security and financial standards for the business and students. Directed data collection and reporting on a daily basis to meet strict timelines and improve the organization's reputation for reliability. Generated weekly data audits to ensure accuracy and compliance, and established necessary improvements when necessary. Increased efficiency by over 40% through improved data collection and reporting processes. Show less



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Beauty Category Manager

  • Nov 2011 - Aug 2014

  Developed and executed strategic planning for the beauty category, including product assortment, pricing, and promotions. Developed and executed a strategic plan that increased beauty category sales by 12% year-over-year. Collaborated with cross-functional teams, including merchandising, creative, and finance, to ensure alignment and achieved business goals. Monitored and analyzed sales performance and using data to make informed decisions to drive business growth. Lead and developed a team of beauty associates, providing coaching, training, and support to ensure exceptional customer service and sales performance. Lead a team of 20+ beauty associates at any given time to achieve a 95% or higher customer satisfaction rating. Show less



New Mexico State University

• Higher Education
• 700 & Above Employee

• Front Desk Staff

  • Aug 2010 - Jul 2011

  Managed the front desk and greeted visitors, students, and staff in a professional and courteous manner. Answered phone calls and emails, providing information and assistance as needed. Ensured security and safety of the building and its occupants during overnight hours. Monitored surveillance cameras and reported any suspicious activity or safety hazards to the appropriate authorities. Assisted with basic administrative tasks such as filing, data entry, and organizing documents. Provided support to other staff members as needed, including responding to emergencies and incidents. Maintained accurate records of visitor and staff activity, incident reports, and other relevant information. Responded to a medical emergency by calling 911 and providing basic first aid until paramedics arrived, ensuring prompt and effective medical attention. Managed security and safety protocols during a campus-wide power outage due to a winter storm, ensuring the safety of all occupants and reducing panic and confusion. Show less



G. Whillikers Toys & Books

• United States
• Book and Periodical Publishing

• Retail Sales Specialist

  • Aug 2008 - Jun 2011

  Provided exceptional customer service and built positive relationships with customers to drive sales. Demonstrated in-depth knowledge of products, including features, benefits, and recommended age ranges, to assist customers in making informed purchasing decisions. Met and exceeded sales targets and goals on a regular basis, through effective product knowledge and customer engagement. Merchandised and organized the store to maximize product visibility and customer interest. Assisted in receiving and unpacking merchandise shipments, and performing inventory management tasks such as stock replenishment and cycle counting. Managed cash and credit card transactions, and maintained accurate records of sales and refunds. Collaborated with store management and other team members to identify opportunities for process improvement and product diversification. Created an eye-catching display for a new product line, multiple times in my role, resulting in a 34% increase in sales for that category. Show less