Experience

Skull Shaver

• United States
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2022 - Present



Enviroscent, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• E-Commerce Customer Service Specialist

  • Sep 2018 - Jun 2022

  Employing multiple channels (phone,email,web chat Zendesk and Gorgias), educate and inform existing and potential consumers about Enviroscent's products and their benefits. Assist consumers with inquires, orders,returns, and exchanges via phone,email and chat with the top priority of delighting consumers,leading to new orders ,repeat purchases and five star ratings for service. Update order and subscription records in our order management systems. Become proficient in company's order management systems,developing the ability to train others in the future . Document key processes to improve future training. Import and export Amazon orders(Amazon Seller Central) Show less



Dekra North America

• Corporate Office coordinator

  • Jul 2016 - Jul 2018



Virgina Gift Brands

• Blairs,Va

• Customer Service

  • May 2012 - Oct 2015

  I handle phone orders, complaints, changes that need to be made to a account. Key orders in the system Print orders in the morning and provide order count Customer service emails (complaints,emails from reps about their customer accounts,new accounts inquiry etc) Special projects Process returns Issue credits Call customers about orders pending that need payments... I handle phone orders, complaints, changes that need to be made to a account. Key orders in the system Print orders in the morning and provide order count Customer service emails (complaints,emails from reps about their customer accounts,new accounts inquiry etc) Special projects Process returns Issue credits Call customers about orders pending that need payments...



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Collections Specialist

  • Aug 2005 - May 2010

  -High volume phone calls to assigned delinquent customers -Reconcile customer disputes as they pertain to payment of outstanding balances -Processed incoming cash receipts -Contacting customers regarding billing discrepancies -High volume phone calls to assigned delinquent customers -Reconcile customer disputes as they pertain to payment of outstanding balances -Processed incoming cash receipts -Contacting customers regarding billing discrepancies