Experience

Alpha Industries, Inc.

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Lead Sales Ops Specialist

  • Feb 2020 - 3 years 11 months

• Sales Operations Specialist

  • 2015 - Feb 2020

  Washington D.C. Metro Area • Perform day-to-day activities: ad hoc reporting, calendar adherence, order entry, payment collection, logistics, price negotiations, invoice and credit processing, forecasts. • Manage customer accounts. • Build solid relationships with customers. • Provide analysis of sales and product performance. • Assisted in system implementation of Microsoft Dynamics NAV 17. • Assist in trouble shooting any issues that may arise in the system. • Identify trends, opportunities, and… Show more • Perform day-to-day activities: ad hoc reporting, calendar adherence, order entry, payment collection, logistics, price negotiations, invoice and credit processing, forecasts. • Manage customer accounts. • Build solid relationships with customers. • Provide analysis of sales and product performance. • Assisted in system implementation of Microsoft Dynamics NAV 17. • Assist in trouble shooting any issues that may arise in the system. • Identify trends, opportunities, and threats through research and reports. • Provide sales reports to sales operations director, sales manager, and representatives. • Assist sales team in reaching revenue goals.

• ...Wholesale Account Representative

  • Mar 2012 - Mar 2015

  Washington D.C. Metro Area • Answered phones, assisted customers. • Provided information and customer service through all forms of communication. • Updated customers on promotions and product changes. • Processed orders. • Managed returns/exchanges and credits. • Worked with clients to receive payment. • Assisted accounting in collection of past due invoices. • Worked in conjunction with shipping department to ensure orders were complete and shipped on time. • Continually maintained and updated… Show more • Answered phones, assisted customers. • Provided information and customer service through all forms of communication. • Updated customers on promotions and product changes. • Processed orders. • Managed returns/exchanges and credits. • Worked with clients to receive payment. • Assisted accounting in collection of past due invoices. • Worked in conjunction with shipping department to ensure orders were complete and shipped on time. • Continually maintained and updated customer data. • Assisted in promoting the brand at trade shows and air shows.



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Oct 2010 - Mar 2012

  Alexandria, Virginia • Promoted products or services to each customer. • Upheld strict financial controls by keeping funds secure and accurately transferring monies. • Coordinated daily cash reconciliation. • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions. • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. • Identified sales opportunities and referred… Show more • Promoted products or services to each customer. • Upheld strict financial controls by keeping funds secure and accurately transferring monies. • Coordinated daily cash reconciliation. • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions. • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. • Identified sales opportunities and referred customers to branch partners in financial services. • Executed customer transactions, including deposits, withdrawals, money orders and checks. Show less



Tops Friendly Market

• United States
• 1 - 100 Employee

• Prepared Foods Team Member

  • 2005 - 2010

  Orchard Park, New York • Stocked food items upon manger request and adhered to food safety standards at all times. • Prepared food items by following recipes and product directions. • Maintained proper signage and pricing information for displays, cases and counters. • Greeted customers with friendly demeanor to enhance positive guest experience. • Cleaned and organized work area before, during and after shifts. • Offered product samples to customers, generating additional sales through… Show more • Stocked food items upon manger request and adhered to food safety standards at all times. • Prepared food items by following recipes and product directions. • Maintained proper signage and pricing information for displays, cases and counters. • Greeted customers with friendly demeanor to enhance positive guest experience. • Cleaned and organized work area before, during and after shifts. • Offered product samples to customers, generating additional sales through taste-testing. Show less