Experience

Yohana

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Member Experience Program Lead

  • Sep 2022 - Present

  Design content strategies, centralize content management and QA process.Work cross functionally to develop E2E core experiences.Build weekly and seasonally proactive member journeys and experiences.Collaborate with training team to build leader-led lessons on member journey.Nurture B2B relationships and promote partnerships through member experience strategies.

• Member Operations Team Lead

  • Jan 2022 - Sep 2022

  Responsible for the hiring, training, leading, and mentoring of individuals on the member-facing assistant team. Additional responsibilities include but are not limited to; day-to-day management of up to 15 individuals, team scheduling, payroll compliance, payroll approval & overtime management, conducting team realignment sessions and providing clear direction, assisting in building and maintaining the most up to date training materials, improving KPI metrics, ensuring FT experiments are implemented successfully and feedback is provided, managing and driving key business strategies to improve region performance, and delivering service excellence for both B2C and B2B members.

• Member Specialist

  • Aug 2021 - Jan 2022

  Managed multiple households, tested company technology and compiled feedback, wrote and organized SOPs, created training documentation for the FT program, and trained additional staff on the position. Additionally worked with the Pro Partner team to find, vet, and select partners to join our internal network and assisted with internal and tester duties as needed. Other responsibilities included completing tasks for households including but not limited to; event planning, calendar and project management, planning and booking travel, coordinating and maintaining household technology and proactively anticipating future family needs by communicating via Salesforce systems, phone, email, and SMS.



Purely Simple Gourmet

• Personal Chef

  • 2018 - Present

  Purely Simple Gourmet is a small scale personalized catering company specializing in recipe development, weekly meal planning, deliveries and in-home event production. I have built and maintained strong client relationships. Responsible for all operations including but not limited to event requests, menu development, email and website management and deliveries. Creator of the website "Purely Simple Gourmet". This includes all content creation, social media management and photography. Purely Simple Gourmet is a small scale personalized catering company specializing in recipe development, weekly meal planning, deliveries and in-home event production. I have built and maintained strong client relationships. Responsible for all operations including but not limited to event requests, menu development, email and website management and deliveries. Creator of the website "Purely Simple Gourmet". This includes all content creation, social media management and photography.



Travel Wizards

• United States
• Travel Arrangements
• 1 - 100 Employee

• Executive Assistant

  • Feb 2018 - May 2019

  • Assist Travel Agent with daily operations including invoicing, payment processing and travel itineraries • Daily communication with Clients and Vendors internally and externally • Organize Office documents • Assist Travel Agent with daily operations including invoicing, payment processing and travel itineraries • Daily communication with Clients and Vendors internally and externally • Organize Office documents



Privately Employed

• Insurance
• 1 - 100 Employee

• House Manager/Personal Assistant/Personal Chef

  • Jul 2012 - Aug 2017

  • Plan, shop for and prepare nutritious meals for all members of the household • Schedule and follow through with appointments including but not limited to doctor, school activity, car maintenance, and veterinarian for in home pets • Responsible for overall household management and daily operation • Perform light household duties • Schedule household maintenance, repair work, and supervise projects • Plan, shop for and prepare nutritious meals for all members of the household • Schedule and follow through with appointments including but not limited to doctor, school activity, car maintenance, and veterinarian for in home pets • Responsible for overall household management and daily operation • Perform light household duties • Schedule household maintenance, repair work, and supervise projects



Allied Barton Securtiy

• United States
• Security and Investigations
• 700 & Above Employee

• Guest Services Specialist

  • Mar 2012 - Jul 2012

  • Point of contact person for the Legal Department regarding all SCEA employees and visitors • Operate integrated security systems including CCURE and PassagePoint • Control all operations of the lobby for the Legal Department and perform daily administrative duties • Assist with emergency evacuations in order to ensure all SCEA employees and guests are safely relocated • Point of contact person for the Legal Department regarding all SCEA employees and visitors • Operate integrated security systems including CCURE and PassagePoint • Control all operations of the lobby for the Legal Department and perform daily administrative duties • Assist with emergency evacuations in order to ensure all SCEA employees and guests are safely relocated



Bacchus Management Group

• Restaurants
• 1 - 100 Employee

• Lead Banquet Server at The Village Pub

  • Aug 2010 - Mar 2012

  • Team lead responsible for set up, break down of events and coordinating with staff for high revenue catering events • Provide strong customer service and excel in teamwork • Deliver Michelin Star service to guests • Team lead responsible for set up, break down of events and coordinating with staff for high revenue catering events • Provide strong customer service and excel in teamwork • Deliver Michelin Star service to guests

• Director Of Events at The Village Pub

  • Sep 2007 - Mar 2010

  • Manager during the first three years of the restaurant’s Michelin Star achievement • Responsible for all operations of the Events Department, including planning, facilitating and executing all aspects of events from start to finish • Collaborate with Executive Chef on creating innovative and seasonal menus for personalized events • Proven sales record with over $2Million sold in private functions • Develop strong vendor relationships for streamline execution of events • Ability to manage multiple demands under pressure • Strong customer service with high demand private clientele



The Sports Club/LA

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Reception Manager

  • Jan 2007 - Jun 2007

  • Responsible for all operations of the Reception Department including supervising, sales promotion, member service and administrative duties • Prepare budgets projecting payroll expenditures, repairs and maintenance, office supplies, and capital improvements • Conduct company procedures for interviewing, hiring, training, processing payroll, personnel documents and performance evaluations • Responsible for all operations of the Reception Department including supervising, sales promotion, member service and administrative duties • Prepare budgets projecting payroll expenditures, repairs and maintenance, office supplies, and capital improvements • Conduct company procedures for interviewing, hiring, training, processing payroll, personnel documents and performance evaluations